The Staff Travel Program Conditions document explains the rules and eligibility requirements for using staff travel benefits.

Applicability

The Staff Travel Program Conditions apply to permanent and fixed-term employees of certain Qantas Group Companies.

The Staff Travel Program Conditions operate in conjunction with other relevant Qantas Group policies.

Staff travel benefits are a privilege extended by the Company and where applicable, by the Company’s approved participating Subsidiary Companies (‘the Company”) at the absolute discretion of the Company.

These conditions do not form part of employees’ employment contracts and create no binding contractual obligations on the Company.

These conditions may also be altered, suspended or withdrawn at the absolute discretion of the Company at any time.

Staff Travel on Qantas, QantasLink, Jetstar and Jetstar Japan services is available to current eligible permanent and fixed term employees of the Qantas Group from day two of employment with the Company.

Staff Travel on interline carriers is available to current eligible permanent and fixed term employees of the Qantas Group after the completion of six months continuous service. Travel conditions for former employees covered under ‘previous’ Qantas International (I Scheme) and Australian Airlines (D Scheme) programs are also referenced in these conditions.

Travel conditions for approved third-party contractors covered under ‘Approved Third-Party contractors to the Qantas Group’ are also referenced in these conditions.

Purpose and Key Principles

The Staff Travel Program Conditions outlines the benefits and conditions of staff concessional (leisure) travel.

Subject to overriding commercial considerations, travel at rebated rates on the Company's services may be available to employees, former employees, and their nominated eligible beneficiaries.

These conditions also relate to former employees who have been terminated under various redundancy packages.

Travel by nominated eligible beneficiaries is at the discretion of the relevant current or former Qantas Group employee.

Refer to the Subsidiary Companies and Airlines Duty and Concessional Travel section of these conditions for eligibility of subsidiary company and airline employees of Qantas.

Definitions

Accompanied Rule	Nominated beneficiaries (for example, spouse, parents or travel companion and any number of children) eligible to travel on a particular type of trip (eg. 10-year free trip, High Priority Trip) must travel with the Qantas Group employee to and from the destination for which the Employee ticket has been purchased
Brothers and Sisters	Brothers and sisters include natural, legally adopted, half brothers and sisters and step-brothers and step-sisters of a Qantas Group employee or former Qantas Group employee. Refer to the Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of Beneficiary Documentation.
Children of Employees	Natural, step and legally adopted children of an employee or former employee (including foster children/legal guardians of employees under 18 years of age and who are permanently resident with and of whom the employee has legal custody). In addition, children of a De-Facto/Domestic Partner who are dependants of an employee/former employee may be eligible to travel benefits.
Commercial Purposes	Where the ticket holder travels for any purpose other than for personal and/or leisure purposes. Commercial Purposes include, but are not limited to: Where the ticket holder derives any financial, commercial or other benefit for themselves or for any other third party or business arising from or as a result of the travel Commuting to or from a place of work (other than Qantas Group employees) Attend board meetings Attending conferences related to a person’s employment, work or profession Attending meetings with a person’s, or their employer’s clients, customers, suppliers or business partners Travelling for any purpose that will, or has the potential to, result in financial or commercial benefit to the person, their employer or an associate
Company	Any of the Qantas Group Companies, the employee’s legal employer.
Disability Termination	Partial Disability - means an employee has been terminated by the Company based on health reasons and is unable to fulfil normal work duties. Total and Permanent Disability - means an employee has been terminated by the Company and deemed by the Qantas Medical Department, Aviation Health Services, to be unable to perform any work.
Domestic Travel	Travel on Qantas and Jetstar Group services between two or more ports within Australian territorial limits.
Domestic Partner	A person you are not legally married to, you are not related by family and you have a relationship as a couple living together on a genuine domestic basis, including LGBTI relationships. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of Beneficiary Documentation.
Embargo	A temporary ban on space available (or confirmed) travel on a particular route or flight range.
Employee	Means a person who has a contract of employment with a Qantas Group Company.
Employee - Permanent, Full time or Part time	A person engaged by Qantas Group under an employment contract. It may include, at the discretion of Qantas management, other staff and staff of subsidiary companies in which Qantas has a major shareholding. This does not include Temporary Employees or employees on a ‘fixed term’ contract.
Employee - Casual	A casual employee is one who is `on-call’ on a daily contract of employment. There is no guarantee the number of hours of work in any given week. Travel Benefit for eligible ‘casual’ employee (employed by the Qantas Group prior to 1st of January 2001): Travel on Qantas Group services only (not eligible for interline benefits). The applicable eligibility to become eligible for benefits requires a minimum 2 year waiting period (instead of the minimum 6 months for permanent employees). Effective from 1st January 2001 any employees employed under a ‘casual’ award are not eligible for staff travel benefits.
Employee - Fixed Term Temporary	A temporary employee is one who is employed under a contract of temporary employment with set number of days/hours per week.
Group A Eligibility	An employee/former employee and one other nominated person. Either a Spouse, Domestic Partner or Travel Companion. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility
Group B Eligibility	Includes parents/step-parents of the employee/former employee and brothers and sisters. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility
Group C Eligibility	Includes children under the age of 24 of the employee/former employee. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility
Group D Eligibility	Includes children 24 and over of the employee/former employee. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility.
Group E Eligibility	Includes travel companion. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility
High Priority Trip	Four (4) trips allocated every calendar year to eligible current employees. Additionally, one other beneficiary from either Group A or B or E (e.g. your spouse, travel companion or parent)may travel with the employee, plus any number of children (Group C and Group D) are also eligible. Please note: You can only book yourself (employee) plus your Group A and any Group C and Group D beneficiaries when travel is on Jetstar or Jetstar Japan flights. If you intend travelling with one of your beneficiaries from Group B or Group E, they must be booked separately using the Leisure Travel Jetstar trip type. The “Accompanied Rule” applies. Refer to definition Accompanied Rule. This trip becomes available in January of each year to be used during the ensuing 12 months. Applies for travel on Qantas, QantasLink, Jetstar and Jetstar Japan services. Please note: Separate bookings are required when booking a combination of Qantas and/or QantasLink with Jetstar or Jetstar Japan flights. A trip may be booked as a one-way, return or multi-city and include up to a maximum of six (6) flight sectors. An example of a High Priority trip is when an employee books an itinerary for themselves, accompanying Group A beneficiary and Group C children for travel Melbourne-Sydney-Singapore-London-Perth- Melbourne (multi-city). Please note, if only part of the trip has been travelled and do not intend to use the remainder of the original itinerary booked, the trip is considered used (ie: the trip will not be re-allocated if part of the itinerary has been travelled).
ID50	Conditionally firm ID50 trip type is no longer available effective from 25 August 2023.
International Travel	Travel on Qantas and Jetstar Group services between two or more ports at least one of which is outside Australian territorial limits.
Leave Without Pay	Leave Without Pay is granted when an Employee requires un-paid time away from work. For absences greater than one month, the Employee’s staff travel date of joining will be adjusted by the total number of Leave Without Pay days.
Long Service Recognition Trip	A trip for which no fare is required. Applicable taxes are payable by the Employee. A trip may be booked as a one-way, return or multi-city and include up to a maximum of six (6) flight sectors. Please note, if only part of the trip has been travelled and do not intend using the remainder of the original itinerary booked, the trip is considered used (ie: the trip will not be re-allocated if part of the itinerary has been travelled).
Long Service Recognition Sector	A sector for which no fare is required. Applicable taxes are payable by the Employee. A sector is one single flight sector from a scheduled take-off to a scheduled landing. An example of a sector booking is Sydney-Singapore-Sydney. This itinerary will take two (2) Long Service Recognition sectors (per person) from the available balance.
Manager	Means anyone who manages or supervises an Employee
Nominated Beneficiary	Any person in Group A, Group B, Group C, Group D and Group E nominated by the employee/former employee for travel benefits on Qantas or Jetstar Group services.
Nominated Group A Beneficiary	A person, either married spouse or registered domestic partner or travel companion, nominated by the employee to receive Group A travel benefits. This nomination may be changed after a minimum 6 months from original nomination for current employees or a minimum 12 months for former employees. The employee is permitted up to one active Group A beneficiary. * If the employee’s group A travel companion purchases travel on a oneworld carrier then that beneficiary can only be changed after 12 months. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility
Nominated Group B Beneficiary	The employee’s or former employee’s parents/step-parents, brothers and sisters (half and step). Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility
Nominated Group C Beneficiary	The employee’s or former employee’s children under the age of 24. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility.
Nominated Group D Beneficiary	The employee’s or former employee’s children aged 24 and over. Refer to Staff Travel Program Conditions (STAR), Travel Beneficiaries Proof of beneficiary documentation for eligibility.
Nominated Group E Beneficiary	A person nominated by the employee to receive Group E travel benefits. This nomination may be changed after a minimum 6 months from original nomination for current employees or a minimum 12 months for former employees. The employee is permitted up to two active Group E beneficiaries.
Period of Service	The eligible Period of Service is calculated by the former employees’ Staff Travel Date of Joining and termination date from the Qantas Group.
Priority Trip	Priority tickets are available on a standby basis and apply for travel on Qantas and QantasLink services. The Priority Trip is available to current employees and their eligible Group A, Group B, Group C and Group D beneficiaries. Group E beneficiaries are not able to book Priority Trips. Travel is for Economy Class with no upgrade applicable. The cost of a Priority Trip ticket is calculated on a set zonal basis between two ports and works out to be five time the set zonal QEA fare.
Qantas Group Network	The complete range of international and domestic destinations to which Qantas and Jetstar have scheduled flights.
QantasLink	Refers to services operated by Alliance Airlines, Eastern Australia Airlines, Network Aviation, National Jet Systems and Sunstate Airlines.
Redundancy	Redundancy generally means that the Company no longer requires a particular job to be performed by anyone. Retrenchment occurs if a position is made redundant and as a result the Employee’s employment is terminated. Redundancies and retrenchments will be managed in accordance with the redundancy provisions in relevant Awards/Agreements, Contracts of Employment and/or legislation.
Resignation	A voluntary resignation occurs when the Employee decides to leave the Qantas Group Company.
Retirement	Retirement is another form of voluntary resignation. It occurs when the Employee voluntarily decides to formally end their career or working life. There is no ‘normal’ retirement age because it is unlawful, ie: “discriminatory” to dismiss an employee on the basis of age. An employee can retire at any time but must be a least 55 years of age to take advantage of superannuation and interline travel entitlements.
Retiree/Former Employee	An employee eligible for post-employment travel benefits. Benefits are in accordance with the relevant conditions: Post-Employment Benefit Guidelines (from 01 April 2012). Former Employee Benefits (STAR Program prior to 01 April 2012) Qantas International (I Scheme) Program Australian Airlines (D Scheme) Program Applicable benefits can be referenced in the ‘Former Employee Benefits’ section of the Staff Travel Program Conditions.
Service	Service with the Company and which is classified as continuous as per normal Company policy. Specific LWOP (leave without pay) is excluded from the employee’s “service” when calculating staff travel benefits.
Siblings	Brothers and sisters including natural, legally adopted and half and step brothers and sisters of a Qantas Group Employee.
Staff Travel Date of Joining	Service with the Qantas Group which is classified as continuous as per applicable Qantas Group policy. Specific types of leave taken without pay is excluded from the Employee’s “period of service” when calculating staff travel benefits.
STAR Program	STAR (Staff Travel And Rewards Program) The STAR Program has been in effect since 1st January 1995 and is the current Staff Travel offering for eligible Qantas Group employees.
Spouse	Spouse includes legally married spouse or domestic partner. Legally married / Spouse - Refer to Staff Travel Program Conditions (STAR), topic 'Travel Beneficiaries' for the documentation required to prove the existence of the relationship. Domestic Partner Relationship - Cohabiting in a bona fide domestic relationship or have a registered relationship under applicable state/territory legislation. Refer to Staff Travel Program Conditions (STAR), topic 'Domestic Partner Relationship Recognition for Staff Travel Benefits' for the documentation required to prove the existence of the relationship.
Taxes and Charges	This refers to various airport taxes and charges that are applicable to staff bookings including service fees.
Travel Companion	Any person nominated by the employee to share Group A and Group E benefits (applicable to STAR program only).
Trip	A one-way or return journey between the point of departure and the furthest destination point. Stop-overs and/or transfers are permitted. Under the STAR and Previous Qantas Travel Schemes `a trip' is calculated on a per person basis. Staff Travel Program Conditions only permit one return trip per issued ticket.
Upgrade	An Upgrade refers to eligibility to purchase tickets for travel in a premium cabin ie: business or first class.

Terms and Conditions of Carriage

All leisure and duty travel on Qantas Group Airlines is subject to Qantas Group Staff/Duty Travel Program Conditions and the Qantas Group Terms and Conditions of Carriage.

The Qantas Group Terms and Conditions of Carriage can be referenced on www.qantas.com and www.jetstar.com

The limits set out in the Qantas Staff Travel Program Conditions take priority over any other limits set out in the Qantas Terms and Conditions of Carriage, on www.qantas.com, www.jetstar.com and/or E-Ticket Itinerary Receipt.

Employee Responsibilities

It is the employee’s responsibility to ensure that they and their nominated travel beneficiaries know, understand and comply with the Staff Travel Program Conditions and understand how they relate to them and their nominated travel beneficiaries. In accordance with “Breaches of Concessional Travel”, employees may be required to demonstrate to the Company’s satisfaction that they and their travel beneficiaries have complied with their responsibilities under this Policy.

A failure by the employee or any of their travel beneficiaries to comply with any of these responsibilities will be dealt with in accordance with “Breaches of Concessional Travel” of this Policy and may result in the suspension or withdrawal of the employee’s and/or their travel beneficiary’s concessional travel privileges.

Employees and their travel beneficiaries must comply with the following:

Travel concessions are provided for personal recreational purposes only.

Employees and their nominated travel beneficiaries must only utilise staff travel for non- Commercial purposes. This includes commuting to/from a place of work by a nominated travel beneficiary.
The employee is not permitted to utilise staff travel whilst on sick leave or Worker’s Compensation unless they have obtained the appropriate Company and medical approval prior to travel.
It is the responsibility of the employee to return to work on time. The employee must obtain appropriate authorisation to leave work early or return to work late when using staff travel.
The employee’s conduct and that of their nominated travel beneficiaries, whilst utilising rebate travel or airline discount privileges must at all times be beyond reproach.
The employee and their beneficiaries are required to wear an acceptable standard of dress and to conduct themselves with discretion whilst travelling as a staff passenger (refer to Staff Travel Dress Guidelines).
The employee and their nominated beneficiaries, once onboard an aircraft, must not approach any other passenger (commercial or staff passenger) to seek a seat change for any reason. Any potential seat changes must only be arranged through the operating crew. If operating crew request a staff passenger to move to another seat, then this should be done quietly and without question.
The employee or their beneficiaries must in no way delay the departure of an aircraft.
The employee and their beneficiaries must ensure they are at the boarding gate in time for the flight they have been onloaded to.
It is the employee’s responsibility to advise the Company of any changes to their biographical data as these occur, as this is used as the basis for determining the eligibility of family member’s travel privileges.
The employee is not entitled to use travel concessions for, or have them part of, any negotiation or settlement process that the employee may enter into with a third party (including a current ‘travel companion’). An example may include staff travel benefits added as part of a Divorce settlement.
The employee may elect to nominate a ‘travel companion’ to share eligible travel benefits. The nomination of any eligible travel beneficiary must not, in any way, involve any financial, commercial or any other form of gain in relation to the distribution of staff travel beneficiary benefits including the sale of staff travel benefits or the attempt to sell or facilitate the sale of staff travel benefits in any matter whatsoever.
The employee is required to provide to the Company a copy of a Marriage Certificate (spouse), Birth Certificate (child) or any other legal document for their beneficiaries to validate the relationship with the employee.

Refer to the Beneficiary Registration & Nomination requirements section of these conditions for further details.

In the event that insufficient documentary evidence is provided, the Qantas Staff Travel office reserves the right to reject the beneficiary nomination in which case any travel booked that includes the beneficiary will be cancelled.

Any employees that are found to have not complied with the beneficiary eligibility criteria run the risk of having their staff travel benefits suspended or permanently withdrawn.

Additions or Changes to Personal and Travel Beneficiaries details requires provision of documentation to enable verification of the change.
The employee is responsible to personally book, change and cancel/refund all Staff Travel bookings, including bookings for their travel beneficiaries.
The employee must not provide their Staff Travel Online user ID and password to any other person, including any of their nominated travel beneficiaries.

In the event of the death of the employee/former employee, access to Staff Travel Online will be provided to one of the nominated travel beneficiaries at their request, unless the employee/former employee has provided prior notification in their final Will that such access is to be denied. This authorised beneficiary will be responsible to book travel on behalf of all the nominated beneficiaries.
Payment for all Staff Travel bookings must be made using a credit card where permission has been obtained by the relevant credit card holder.
The employee and their beneficiaries are not permitted to unlawfully access any secured areas including restricted areas at airport terminals and access to an aircraft prior to general clearance to board the aircraft.
Altering staff travel bookings to conditions different to the original conditions of issue, without authority from the staff travel office, is not permitted. Examples include, changing the itinerary, updating priorities, adding seat requests.
Using Qantas Group IT systems to on-load or upgrade a staff travel ticket (or block seats for staff travellers) outside of Airport normal operating procedures or when not on rostered duty is not permitted.
The addition of personal frequent flyer information into staff travel bookings is not permitted whether it be by adding these details via qantas.com, at the airport or by any other means.
The addition of special meal requests or seat requests is not permitted in staff travel bookings.
Access to Qantas and Partner Lounges is only permitted where the employee or travel beneficiary has appropriate authorisation when travelling on staff travel benefits. For example, an employee is able to visit a Qantas Lounge if they are holding a ThankQ Invitation to the Lounge.
The employee and their beneficiaries are not to make derogatory or disparaging comments regarding staff travel on any form of social media.
The employee and their beneficiaries are not to share confidential company information (for example, load information) on public forums including but not limited to Facebook, Twitter (X), etc.
All rebated travel tickets for travel on Qantas Group Airlines and/or other interline carriers are to be requested and obtained from Staff Travel Online (sto.qantas.com or m.sto.qantas.com) in the first instance.
The employee is not permitted to approach or solicit other carriers directly to acquire rebated travel tickets without the explicit authority of the appropriate Executive Manager or Regional General Manager.
In the event of a disruption and where the Qantas international flight listing held a confirmed status and a seat has been allocated, employees and their accompanying beneficiaries may be provided a maximum of one night’s accommodation with accompanying meal vouchers and ground transportation where the disruption occurs away from the staff traveller’s home port.

Staff travellers will be rebooked onto the next available Qantas flight/s and only after all commercial passengers have been accommodated.
Employees and/or their travel beneficiaries are not eligible to any compensation in the event they are allocated or asked to move into a broken seat onboard an aircraft, where the Inflight Entertainment (IFE) is not working or where catering is not provided or for any other onboard service failures. This applies to all staff travel space available, waitlisted and confirmed bookings (including confirmed Long Service Recognition and High Priority Trips).
In the event of a disruption or cancellation of the service (or route) of an interline carrier, or the termination of an interline agreement, it is the employee’s responsibility to purchase appropriate tickets in order to continue/complete their journey. This may include the purchase of commercial tickets.
The employee is responsible for obtaining all necessary travel documents, visas, vaccinations and inoculations. Additionally, the employee is responsible for any ground transportation, accommodation, meal costs, travel and medical insurance, and cover any other expenses that may be incurred in association with using the Staff Travel benefit, including Visa violation fees.
It is the employee’s responsibility to ensure they have sufficient funds available when paying for staff travel tickets by credit cards.
Under no circumstances will refunds be made to staff that have travelled at full fare and wish to claim a staff travel concession after travelling.
It is against Company Policy to purchase, both, a booked commercial or confirmed staff ticket (Long Service and High Priority Trip bookings) and a staff space available ticket for travel on the same flight and date.
The employees and/or travel beneficiaries are required to identify themselves when availing themselves of concessional travel. Identification (photo ID) must be carried at all times whilst travelling, as proof could be required at any time.
Employees must not allow anyone to travel who is not legitimately eligible for staff travel.
It is the employee’s responsibility to ensure they do not exceed any limits applicable to their staff travel benefit.
The employee will be responsible for reimbursing the Company for any overuse of their travel benefit. Additionally, it is the employee’s responsibility to maintain an accurate record of tickets issued and used by them and/or their eligible travel beneficiaries.
Where a travel beneficiary (eg: travel companion) is not or no longer eligible for travel benefits then any tickets previously issued to that travel beneficiary are no longer valid for travel and must be refunded.
Employees must ensure they do not purchase interline travel for themselves and/or their travel beneficiaries for which they are not eligible.
Employees must ensure that their Group A travel companions remain listed as an eligible beneficiary for at least 12 months where oneworld travel has been purchased.
Employees and/or their travel beneficiaries must not commit any other act in relation to the use of staff travel benefits which may be in breach of these conditions.

Beneficiary Registration/Nomination Requirements

Beneficiary Additions/Changes for Staff Travel

Procedures

All additions and/or changes to beneficiary information should be made via Staff Travel Online.
Employees are responsible for uploading all copies of documentary evidence in the Staff Travel Online system to ensure the Qantas Staff Travel Office can verify all beneficiary nominations.
Scanned images or photos of the Supporting documents are to be uploaded when registering the beneficiary.
Documentary proof of marriage must be provided as soon as practical after marriage.
Staff Travel will review and verify the documentation. Where clarification is required staff travel will make a request via Staff Travel Online. This may include the request for certification from a Qantas Manager or Justice of the Peace.

Note: Where an application is approved and it is found subsequently that the supporting documentation is incomplete, the approval may be withdrawn.

Please refer to the table below for the documentation required when registering a beneficiary.

Documentation Required

	Relationship	Documentation Required
Spouse	Legally Married Spouse	Marriage Certificate and Spouse's photo ID
Domestic Partner	Domestic Partner / De-facto Spouse	Domestic Partner Relationship Certificate:- This certificate is recognised as legal proof of a domestic partner relationship in Australia. Not all states and territories offer this certificate. Where a Domestic Relationship Certificate cannot be provided, approval to recognise an employee's Domestic Partner will be in accordance with Company policy. Refer to Domestic Partner Relationship Recognition for Staff Travel Benefits’ section if you are unable to obtain a Domestic Partner Relationship Certificate and Domestic Partner’s photo ID.
Children	Natural	Full Birth Certificate of children showing parents’ names
	Step Children	Full Birth Certificate of children showing parents’ names and Marriage Certificate between step child's parent and employee
	Domestic Partner's Children	Refer to Star Program Conditions: Domestic Partner Relationship Recognition for Staff Travel Benefits’
	Legally adopted	Adoption papers
	Foster/Legal Guardianship	Legal documents showing the employee is the ” legal guardian of the child. Note: Foster Children/Legal Guardianship eligibility of staff benefits cease once the child turns 18 years of age.
Parents	Natural	Employee’s full Birth Certificate showing parents’ names and Parents’ photo id (e.g. passport or driver’s licence)
	Step Parents	Employee's full Birth Certificate showing parents’ names and Marriage Certificate of parent to step-parent and Step-parents’ photo id (e.g. passport or driver’s licence)
	Parent's Domestic Partner	Refer to ‘Domestic Partner Relationship Recognition for Staff Travel Benefits’ for details of nominating a parent’s Domestic Partner and Parents’ photo ID (e.g. passport or driver’s licence).
	Adopted	Adoption papers and adopted parents’ photo ID
Siblings (Brothers & Sisters)	Natural	Employee and sibling’s full Birth Certificates showing parents’ names and Sibling’s photo ID (e.g. passport or driver’s licence) *
	Half	Employee and sibling’s full Birth Certificate showing parents’ names (one parent must be the same person on each birth certificate) and Half-sibling’s photo ID (e.g. passport or driver’s licence) *
	Step	Employee and sibling’s full Birth Certificate showing parents’ names and Marriage Certificate between step sibling’s and employee’s parents and Step-sibling’s photo ID (e.g. passport or driver’s licence) *
	Adopted	Adoption papers and sibling’s photo ID *
	* Where the “brother” or “sister” has a different name to the employee and the documentation mentioned does not verify this, then additional official documentation must be produced e.g. Marriage Certificate.
Travel Companion	Group A# or Group E Travel Companion	Photo identification document is required. A copy of the travel companion’s passport or driver’s licence or Age Identification card must be provided. # NOTE: Group A Travel Companions on oneworld carriers. Group A Travel companions (where oneworld agreement permits travel) are eligible to travel on oneworld services where they remain listed as a beneficiary for not less than 12 months. oneworld tickets may be purchased at any time from the date of nomination (i.e: inside of 12 months), however, by purchasing oneworld travel, employees are agreeing that their travel companion will remain listed for at least 12 months. This is a requirement of the oneworld group. Group E Travel companions are not permitted to travel on oneworld or other interline carriers.

Domestic Partner / De-Facto Relationship Recognition for Staff Travel Benefits

Conditions

An employee who seeks recognition of his/her Domestic Partner / De-Facto relationship for staff travel purposes must ensure that his/her application meets the following criteria (refer to separate instructions below for U.S based employees):

A person you are not legally married to, you are not related by family and you have a relationship and co-habiting in a bona fide domestic relationship or have a registered relationship under applicable Australian state/territory legislation.

Domestic Partner Relationship Certificate: -

This certificate is recognised as legal proof of a domestic partner relationship in Australia.
NOTE: Not all states and territories offer this certificate.

Domestic Partner / De-Facto Relationship: -

Where a Domestic Relationship Certificate cannot be provided, approval to recognise an employee's Domestic Partner will be in accordance with Company policy and documentation to prove the relationship is required as follows;

The relationship has been maintained for a period of at least 12 months, and can be demonstrated to be of a genuine nature (similar in intention to the de facto/spouse relationship) by the submission of the following documents:

Statutory Declarations (or equivalent if residing outside Australia) from both parties indicating the period of the Domestic Partner / De-Facto relationship
and
Twelve months common address documents. These may be documents in joint names or separate documents indicating a common address, provided they show a date at least twelve months prior to the date of application.

The employee (and domestic partner/de-facto) must support their application with a minimum one current document each and a minimum one other document each that are dated at least 12 months prior to the application.

Acceptable documents include:

Bank/Building Society joint working account letter
Lease
Loan approval letter
Tax assessment/return
Electoral card
Driver license/car registration
Phone/electricity/gas accounts

U.S Based employees

As an alternative to the domestic partner criteria, domestic partners may choose to register with any
US state or US local government partnership registry. There is no qualifying period upon production
of the Certificate of Registration of Domestic Partnership issued by any US state or US local
government partnership registry.

For U.S based employees the domestic partner relationship of a parent can be registered with any US
state or US local government partnership registry.

Parent's Domestic Partner Relationship

The above conditions apply when an employee seeks recognition of a parent’s domestic partner
relationship.

For U.S based employees the domestic partner relationship of a parent can be registered with any U.S
state or U.S local government partnership registry.

Children's Benefits in Domestic Partner Relationships

Natural children and any children for whom the Domestic Partner is legally responsible (i.e. formally
adopted or foster children), who are a dependent of the employee, and who remain predominantly a
permanent member of the employee's family unit may qualify for travel concessions. Birth Certificates
(copies) for staff travel are required when submitting the recognition application.

Legal Spouse not eligible to travel benefits

If approval is granted to an employee’s nominated Domestic Partner, then travel benefits will not apply
to the employee’s legal spouse.

Current Employee Benefits

The following concessions apply to permanent and maximum fixed-term employees of eligible Qantas
Group companies. These concessions apply to Qantas and Jetstar Group flights.

Staff concessional travel is at all times strictly subject to commercial requirements and, at any time, is
also subject to the Company's business requirements (duty travel), or compassionate circumstances.

Eligibility
The following groups are recognised for Staff Travel benefits:

Group A	Employee and Spouse (including Legally Married / Domestic Partner / De-Facto) or Travel Companion
Group B	Parents (including step-parents) Siblings (brothers and sisters)
Group C	Children under the age of 24
Group D	Children aged 24 and over
Group E	Travel Companion

High Priority Trips

Eligibility

Current employees in the Qantas Group requesting travel using the High Priority Trip on
Qantas, QantasLink, Jetstar or Jetstar Japan services.

The current list of eligible Qantas Group Companies includes the following:

Qantas Airways Limited	Network Turbine Solutions Pty. Limited
Australian air Express Pty Ltd	Qantas Cabin Crew (UK) Limited
Eastern Australia Airlines Pty. Limited	Qantas Courier Ltd.
Express Freighters Australia Pty.Ltd	Qantas Domestic Pty. Limited
Jetconnect	Qantas Ground Services Pty. Limited
Jetstar Airways Limited (New Zealand)	Qantas Information Technology Limited
Jetstar Airways Pty Limited (Australia)	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Superannuation Limited
Jetstar NZ Regional Limited	QF Cabin Crew Australia Pty. Limited
Jetstar Regional Services Pte. Limited	QH International Co. Limited
Jetstar Services Pty Limited	Sunstate Airlines (Qld) Pty. Limited
National Jet Operations Services Pty Ltd	Trip A Deal
National Jet Systems Pty Ltd	Valuair Limited
Network Aviation Pty. Limited	Vii Pty Limited

Conditions

The High Priority Trip is valid for travel on Qantas, QantasLink, Jetstar or Jetstar Japan services.

Current employees are allocated four (4) High Priority trips per calendar year (i.e. January to
December). These trips cannot be carried over from one year to the next.

The employee may be accompanied by one eligible beneficiary from either Group A, Group B or
Group E and any number of children (Group C and Group D).

Please note: You can only book yourself (employee) plus your Group A and any Group C and Group
D beneficiaries when booking a High Priority Trip for travel on Jetstar and Jetstar Japan flights. If you
intend travelling with one of your beneficiaries from Group B or Group E, they must be booked
separately using the Leisure Travel Jetstar trip type.

The 'Accompanied Rule' applies. That is, nominated beneficiaries eligible to travel on a particular trip
must travel with the employee to AND from the destination for which the employee ticket has been
purchased.

The validity of these tickets is 90 days from the booking date

NOTE: High Priority Trips are booked with a ‘Waitlist’ status. Approximately 24 hours prior to flight departure
an automated process will run to confirm staff passengers, listed on Qantas International services,
from the ‘Waitlist’ into the Economy Class cabin provided there is a small buffer of Economy Class
seats remaining on the flight and the flight is not otherwise weight restricted.

A trip may be booked as a one-way, return or multi-city and include up to a maximum of six (6) flight
sectors.

Please note - separate bookings are required when combining Qantas and/or QantasLink flights with
Jetstar or Jetstar Japan flights.

An example of a High Priority trip is when an employee books themselves, accompanying Group A
and Group C beneficiaries on Qantas for travel Melbourne-Sydney-Singapore-London-PerthMelbourne (multi-city).

Please note, if only part of the trip has been travelled and the employee does not intend to use the
remainder of the original itinerary booked, the trip is considered used (i.e.: the trip will not be reallocated if part of the itinerary has been travelled).

When an employee leaves the Qantas Group with post-employment staff travel benefits, the remaining
balance of High Priority Trips will only continue to be available until 31 December of the calendar year
the former employee leaves the Qantas Group.

Priority Trip

Eligibility

Current employees in the Qantas Group requesting travel using the Priority Trip on Qantas and
QantasLink services.

The current list of eligible Qantas Group Companies includes the following:

Qantas Airways Limited	Network Turbine Solutions Pty. Limited
Australian air Express Pty Ltd	Qantas Cabin Crew (UK) Limited
Eastern Australia Airlines Pty. Limited	Qantas Courier Ltd.
Express Freighters Australia Pty.Ltd	Qantas Domestic Pty. Limited
Jetconnect	Qantas Ground Services Pty. Limited
Jetstar Airways Limited (New Zealand)	Qantas Information Technology Limited
Jetstar Airways Pty Limited (Australia)	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Superannuation Limited
Jetstar NZ Regional Limited	QF Cabin Crew Australia Pty. Limited
Jetstar Regional Services Pte. Limited	QH International Co. Limited
Jetstar Services Pty Limited	Sunstate Airlines (Qld) Pty. Limited
National Jet Operations Services Pty Ltd	Trip A Deal
National Jet Systems Pty Ltd	Valuair Limited
Network Aviation Pty. Limited	Vii Pty Limited

Conditions

The Priority Trip is valid for travel on Qantas and QantasLink services.

Current employees are allocated unlimited Priority Trips per calendar year (i.e. January to
December). These trips are not valid when the employee leaves the Qantas Group.

Eligible beneficiaries from either Group A, Group B, Group C and Group D are eligible to be booked
accompanied or unaccompanied for travel using the Priority Trip.
Please note: Group E beneficiaries are not eligible to be booked for travel using the Priority Trip.

A trip may be booked as a one-way, return or multi-city and include up to a maximum of six (6) flight
sectors.

Travel is valid in Economy Class. Upgrades do not apply for this trip type.
The ticket validity is 90 days from date of issue.
The Priority Trip is booked on a standby basis.
The cost of a Priority Trip ticket is calculated on a set zonal basis between two ports and works out to
be five times the set zonal QEA fare.

Long Service Recognition Trips and Sectors

Long Service Recognition Trips and Recognition Sectors are awarded to eligible employees that reach
certain milestones as a result of continuous service with the Qantas Group.

Eligible Qantas Group Companies

The employee employed by one of the following Qantas Group Companies are awarded Long Service
Recognition Trips/Sectors:

Qantas Airways Limited	Network Turbine Solutions Pty. Limited
Australian air Express Pty Ltd	Qantas Cabin Crew (UK) Limited
Eastern Australia Airlines Pty. Limited	Qantas Courier Ltd.
Express Freighters Australia Pty.Ltd	Qantas Domestic Pty. Limited
Jetconnect	Qantas Ground Services Pty. Limited
Jetstar Airways Limited (New Zealand)	Qantas Information Technology Limited
Jetstar Airways Pty Limited (Australia)	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Superannuation Limited
Jetstar NZ Regional Limited	QF Cabin Crew Australia Pty. Limited
Jetstar Regional Services Pte. Limited	QH International Co. Limited
Jetstar Services Pty Limited	Sunstate Airlines (Qld) Pty. Limited
National Jet Operations Services Pty Ltd	Trip A Deal
National Jet Systems Pty Ltd	Valuair Limited
Network Aviation Pty. Limited	Vii Pty Limited

Ten Year Long Service Recognition Trips

At Completion of Ten Years’ continuous service with the Qantas Group, employees receive one trip,
upgradeable to the employee’s eligible upgrade class, valid on Qantas Group or Jetstar group
services (Qantas, QantasLink, Jetstar and Jetstar Japan).

This concession applies to the employee plus one other eligible beneficiary (from Group A, or B or E).
In addition, any number of eligible Group C and Group D beneficiaries.

If the employee chooses not to utilise this trip personally, then the trip can be given to any two eligible
travel beneficiaries from Group A or B or E and any number of eligible Group C and Group D children.

All eligible travellers must travel together on this trip.

A maximum of 90 days validity will be given from the issue date of the original ticket. No extensions
will be permitted. Any unused sectors will be forfeited at the expiry of the validity of the trip.

Unused Ten-Year Recognition Trips awarded prior to 18 July 2016 have an expiry date of 31 August
2027 (ie: all outstanding trips/sectors expire 31 August 2027).

Unused Ten-Year Recognition Trips awarded from 18 July 2016 will expire ten (10) years of the
award date if not used.

Unused 15/20/25/30/35/40/45/50 Year Recognition Trips awarded prior to 18 July 2016 have an
expiry date of 31 August 2027. (ie: all outstanding trips/sectors expire 31 August 2027)

Long Service Recognition Sectors

From Fifteen Years’ of service and each five years thereafter

From 18 July 2016, at the completion of fifteen years’ continuous service with the Qantas Group and
each further five years’ service (ie: 20, 25, 30 etc), employees receive:

Eight (8) adult (international or domestic) sectors of travel plus
Four (4) child (international or domestic sectors) of travel for each eligible child aged under 21
years of age at time of the allocation of the sectors.

Four (4) adult domestic only sectors of travel plus
Two (2) child domestic only sectors of travel for each eligible child aged under 21 years of age
at time of allocation.

This concession applies to the current employee and their eligible Group A, Group B, or Group E
beneficiaries. In addition, any number of eligible Group C and Group D beneficiaries.

The beneficiaries may travel unaccompanied. The unaccompanied onload and upgrade priorities
apply when the beneficiaries are not travelling with the employee.

A maximum of 90 days validity will be given from the original ticket issue date.

No extensions will be permitted. Any unused sectors will be forfeited at the expiry of the validity of the
Recognition Sectors.

Recognition Sectors awarded prior to 18 July 2016 have an expiry date of 31 August 2027 (ie: all
outstanding trips/sectors expire 31 August 2027)

Recognition Sectors awarded from 18 July 2016 will expire ten (10) years of the award date. Any
remaining balances at the expiry of these sectors will be forfeited.

NOTE: Long Service Recognition Trips and Sectors (where the employee is travelling) are booked with a
‘Waitlist’ status. Approximately 24 hours prior to flight departure an automated process will run to
confirm staff passengers, listed on Qantas International services, from the ‘Waitlist’ into the Economy
Class cabin provided there is a small buffer of Economy Class seats remaining on the flight and the
flight is not otherwise weight restricted.

Australian Airlines (TN) Domestic Long Service tickets:

Two (2) Domestic Long Service tickets awarded to employees under the previous Australian Airlines
(TN) scheme prior to 1 July 1994 at their 10, 20, 25 and 40 Year service milestones.

Travel is on a space available basis and only permitted on Qantas Australian Domestic services
operating with a QF flight number 400 and above.

Travel is upgradeable to Business.

Current employee: outstanding 10, 20, 25 and 40 Year Domestic Long Service Trips have an expiry
date of 31 August 2027 whilst the employee is current. The tickets will be considered forfeited on 31
August 2027.

Please note: These trips will need to be requested via the 'Offline Booking Request' option on the
Leisure Travel dropdown on Staff Travel Online site

Post-Employment Benefit Guidelines

Key Principles

Employees may be granted Staff Travel benefits in accordance with the Staff Travel Program Conditions once they leave the Company only where during employment they received Staff Travel benefits.

Benefits under these guidelines are not provided when an Employee resigns from the Company and the employee has a period of eligible service of less than 5 years or when the termination date is prior to 20 June 2016.

These benefits are discretionary and the Qantas Group reserves the right to vary, suspend or withdraw these privileges at any time and for whatever reason, without prior notice.

Specifically, the Qantas Group reserves the right to terminate Staff Travel benefits where an employee subsequently works for a competitor airline, otherwise breaches their post-employment obligations (e.g. breaches confidentiality, solicits employees or customers away from the Qantas Group within a restraint period) or disparages the Qantas Group.

Additionally, the Qantas Group reserves the right to suspend or terminate access to post-employment Staff Travel where there is an outstanding debt owed to the Company by an Employee. Once the debt is cleared (or acceptable repayment terms have been agreed in writing), post-employment Staff Travel benefits may be reinstated.

Other than in the event of an Employee’s death, former Employees are responsible for making all Staff

Travel bookings for themselves and their eligible beneficiaries.

Responsibilities of Managers and Employees

Managers are responsible for:

Advising an Employee of the applicable Staff Travel benefits when an Employee terminates from the Company in accordance with these guidelines.

Employees are responsible for:

Ensuring they are aware of their responsibilities and the conditions of the Staff Travel benefit available to them post-employment from the Company in accordance with these guidelines and the Staff Travel Program Conditions

Ensuring any outstanding debt owed to the Company has been finalised prior to leaving the Qantas Group.

Post-Employment Benefits (current policy from 1 April 2012)

Post-employment benefits apply to permanent and fixed-term Employees when employment terminates after 1 April 2012 due to the following reasons:

Redundancy;
Approved Ill Health termination;
Death;
Retirement;
Divestment of a Company or a part of the Qantas Group’s business or
Resignation (effective from 20 June 2016, where the termination date is on or after 20 June 2016 and the employee has more than 5 years of eligible service).

Applicability

The former employee must have been employed by one of the following Qantas Group Companies:

Qantas Airways Limited	Q Catering (Riverside) Limited
Accumulate Loyalty Services Limited (formerly Wishlist Holdings Pty)	Q Catering Limited
Australian air Express Pty Limited	Qantas Cabin Crew (UK) Limited
Eastern Australia Airlines Pty. Limited	Qantas Courier Limited
Express Freighters Australia Pty.Ltd	Qantas Defence Services Pty. Limited
Jetconnect	Qantas Domestic Pty. Limited
Jetstar Airways Limited (New Zealand)	Qantas Ground Services Pty. Limited
Jetstar Airways Pty Limited (Australia)	Qantas Information Technology Limited
Jetstar Asia Airways Pte. Limited	Qantas Road Express Pty. Limited
Jetstar Group Pty Limited (Australia)	Qantas Superannuation Limited
JetstarI NZ Regional Limited	QF Cabin Crew Australia Pty. Limited
Jetstar Regional Services Pte. Limited	QH International Co. Limited
Jetstar Services Pty Limited (formerly EGH – Express Ground Handling)	QH Tours (UK) Limited
National Jet Operations Services Pty Ltd	Snapfresh Pty. Limited
National Jet Systems Pty Ltd	Southern Australia Airlines Pty. Limited
Network Aviation Pty. Limited	Sunstate Airlines (Qld) Pty. Limited
Network Turbine Solutions Pty. Limited	Trip A Deal
Q Catering (Cairns) Pty. Limited	Valuair Limited
	Vii Pty Limited

Approved Ill Health Termination

Employees who are terminated by the Company on account of Ill Health and who have been approved to receive a benefit, may be eligible to receive Post Employment staff travel benefits.

Employees who are terminated by the Company on account of Total and Permanent Disability or Partial Disability, and who have been approved to receive a benefit through the Qantas Superannuation Plan, may be eligible to receive Post Employment staff travel benefits.

Resignation from the Qantas Group

Effective from 20 June 2016, eligibility to post-employment benefits has been expanded to include employees who resign from the Qantas Group, provided they meet the following important conditions:

The employee must have been employed within the Qantas Group for a minimum period of five years. This period is adjusted for ‘lost-time’ – for example, periods of leave without pay (parental leave is not considered ‘lost-time’);
The employee must have no outstanding performance or conduct issues when you leave the Group;
The employee leaving the Group is not on grounds for immediate termination;
The employee is not subsequently employed by a competitor of the Qantas Group; and
The employee was eligible for staff travel benefits whilst employed within the Qantas Group

Eligible employees will be granted access to staff travel benefits for the same duration as their employment within the Group.

Where an employee has failed to give adequate notice in accordance with their employment agreement or Enterprise Agreement, the Company reserves the right to terminate benefits ie: they are not regarded as a “good leaver”.

Conditions

Travel is subject to the Staff Travel Program Conditions current at the time of travel.

Travel is available on Qantas Group services including: Qantas, QantasLink, Jetstar and Jetstar Japan services.

Eligibility is extended to the former employee and eligible Group A, Group B, Group C, Group D and Group E beneficiaries.

Space available travel is applicable to QEA, QEB and Long Service Recognition trips/sectors.

Long Service Recognition trips/sectors can be used for travel on Qantas, QantasLink, Jetstar and Jetstar Japan services.

Former employees that are at least 55 years of age at the time of travel may be eligible for travel on interline carriers where Qantas has negotiated travel benefits for former employees.

The staff travel benefit is available to the former employee and eligible beneficiaries for the period equal to the former employee’s continuous period of service with the Qantas Group – determined from the employees Staff Travel date of joining.

Continuous period of service is calculated excluding any period, over one month, of Leave Without Pay from the Company.

Period of Service for eligible Subsidiary Company employees is calculated from the date Qantas Group service commenced i.e: from the date Staff Travel benefits became available for the Subsidiary Company employee

Eligibility to purchase upgrades will be in accordance with the Staff Travel Program Conditions current at the time of termination.

It is specifically highlighted that these benefits are discretionary and Qantas reserves the right to vary, suspend or withdraw these privileges at any time and for whatever reason, without prior notice.

Eligibility

The following groups are recognised for Staff Travel benefits:

GROUP A	Former employee and Spouse (including Legally Married / Domestic Partner / De-Facto) or Travel Companion
GROUP B	Parents (including step parents) Siblings (brothers and sisters)
GROUP C	Children under the age of 24
GROUP D	Children aged 24 and over
GROUP E	Travel Companion

Nominating Beneficiaries post-employment

Effective from 18 July 2016, the former employee is eligible to make the following changes:

A maximum of one change/addition to the Group A beneficiary pool every 12 months.
Unlimited additions of parents and siblings to the Group B pool.
Unlimited additions of children to the Group C and Group D pool.
A maximum of two changes/additions to the Group E beneficiary pool every 12 months.

When the former employee dies, there are no beneficiary additions or changes permitted to the staff travel beneficiary nominations.

Time Frame

The Staff Travel benefit will be available for the period equal to the Employee’s continuous period of service with the Qantas Group.

For example, an Employee who is terminated due to Redundancy, with a period of service equal to 10 years, 5 months and 3 days, will be eligible for Staff Travel benefits for this period of time.

Applicable Travel Benefits

Qantas Group operated services including Qantas, QantasLink, Jetstar and Jetstar Japan services.

Beneficiaries will receive:

Includes domestic and international leisure travel on Qantas and Jetstar Group flights:

	Accompanied sectors	Unaccompanied sectors
Group A	Unlimited QEA sectors, provided the former employee is travelling in the same booking as the beneficiary	A total of 12 sectors per beneficiary, per calendar year when the Group A beneficiary is not travelling with the former employee
Group B	Unlimited QEB sectors, provided the former employee is travelling in the same booking as the beneficiary	A total of 12 sectors per beneficiary, per calendar year when the Group B beneficiary is not travelling with the former employee
Group C	Unlimited QEA sectors, provided the former employee is travelling in the same booking as the beneficiary	A total of 12 sectors per beneficiary, per calendar year when the Group C beneficiary is not travelling with the former employee
Group D	Unlimited QEA sectors, provided the former employee is travelling in the same booking as the beneficiary	A total of 12 sectors per beneficiary, per calendar year when the Group D beneficiary is not travelling with the former employee
Group E	Unlimited QEB sectors, provided the former employee is travelling in the same booking as the beneficiary	A total of 12 sectors per beneficiary, per calendar year when the Group E beneficiary is not travelling with the former employee

High Priority Trips

When an employee leaves the Qantas Group with a post-employment staff travel benefit, the remaining balance of High Priority Trips will continue to be available until 31 December of the calendar year the former employee leaves the Qantas Group.

The onload (42Y) and upgrade priority of a current employee will apply to any remaining High Priority Trips.

High Priority trips will not be allocated to former employees’ post-employment.

Long Service Recognition Trips/Sectors

Long service recognition trips/sectors can be used for travel on Qantas, QantasLink, Jetstar and Jetstar Japan services.

Conditions:

Long service recognition trips/sectors awarded prior to 18 July 2016 have an expiry date of 31 August 2027 ie: all outstanding trips/sectors transferred to the new Staff Travel Online system on 18 July 2016 expire 31 August 2027 or the date your ‘Post Employment Benefits’ expire (whichever is the earlier date).

Long service recognition trips/sectors awarded from 18 July 2016 will expire if not used within ten (10) years of the award date.

Two (2) Domestic Long Service tickets awarded to employees under the previous Australian Airlines (TN) scheme prior to 1 July 1994 at their 10, 20, 25 and 40 Year service milestones must be taken within 12 months of termination. If the free tickets are not used within 12 months, the trips are considered forfeited. Travel is permitted on Qantas Australian Domestic services operating with a QF flight number 400 and above only.

Interline benefits

Former employees may qualify for interline benefits once they reach 55 years of age and where Qantas has negotiated former employee travel benefits.

Eligible beneficiaries of former employees may also qualify for interline benefits. Where the relevant interline agreement extends benefits to beneficiaries of former employees.

Group E beneficiaries do not qualify for interline benefits.

Beneficiaries of deceased employees are not eligible for interline benefits.

Interline agreements are subject to change without notice.

Travel Categories

Former employees and eligible beneficiaries are allocated a ‘retiree’ onload and upgrade priority for space available and Long Service trips/sectors bookings, in accordance with the Qantas Staff Travel Program Conditions.

Onload

Onload priorities for travel post-employment (STAR scheme) on Qantas, QantasLink, Jetstar and Jetstar Japan services are as follows:

Space Available:

52Y	Former Employee & accompanying Group A & Group C & Group D travel beneficiaries
54Y	Unaccompanied Group A & Group C & Group D travel beneficiaries of former employee
58Y	Group B travel beneficiaries *
59Y	Group E travel beneficiaries *
*52Y	Priority applies to Group B and Group E beneficiaries accompanied by the former employee on Long Service Recognition trips/sectors only.

Upgrade

Qantas and QantasLink services:

Upgrade eligibility will be in accordance with the Staff Travel Program Conditions current at the time of termination or in accordance with approved policy updates.

The upgrade priority is the ‘retiree’ upgrade priority.

Further details relating to ‘retiree’ upgrade order can be found in the ‘Travel Categories’ section of the

Staff Travel Program Conditions.

Jetstar, Jetstar Asia and Jetstar Japan services:

The upgrade priority will be sorted in order as follows:

Priority 1	Employees who are eligible for Business Class through their role with an international upgrade priority numbered between 1-8.
Priority 2	All other current employees receive the next highest upgrade priority (international upgrade priority numbered 9).Once a current employee reaches seven years of service or moves into an eligible role (international upgrade priority numbered between 1-8) their upgrade priority will change to a Priority 1.
Priority 0	Applied to bookings where an upgrade has not been requested or when the travellers are not eligible for an upgrade.

An employee’s upgrade priority will remain unchanged on Jetstar Group services once they leave the Qantas Group and remain eligible for post-employment staff travel benefits.

STAR Former Employee Benefits (up to 31 March 2012)

These conditions apply to former employees who were employed by the Qantas Group up to and including 31 March 2012.

Conditions – Post Employment

The following concessions are available to former employees, including their eligible beneficiaries.

The concessions will remain available for a period equal to the number of completed years of service with the Qantas Group. This may be subject to change where the former employee dies – refer to Timeframe for further details.

Travel benefits apply to former employees who retire from the Qantas Group and are at least 55 years of age at the date of termination or who have been provided post-employment travel benefits as part of a redundancy package.

These post-employment benefits only apply to travel on Qantas, QantasLink and Jetstar Group services.

Approved Ill Health Termination

Approved Ill health termination as determined by Qantas Superannuation:

Employees who were terminated by the Company on account of Total and Permanent Disability or Partial Disability and were approved to receive a benefit through the Qantas Superannuation Plan, may be eligible to receive Post Employment staff travel benefits.

TOTAL AND PERMANENT DISABILITY:
Qantas retiree benefits equal to completed years of service

PARTIAL DISABILITY:
Qantas retiree benefits for a period equal to 50% of the completed years of service with the Company. If the employee was 55 years of age, or older, at the time of termination they will then be eligible to the travel benefits equal to normal retiree status (ie: benefit period equal to completed years of service and may be eligible for interline benefits).

Ill Health termination by the Company:

Employees who were terminated by the Company on account of Ill Health, as determined by the Executive Manager People and approved by the Manager Medical Services, may be eligible to receive Post employment staff travel benefits equal to 50% of their completed years of service with the Company.

If the employee was 55 years of age, or older, at the time of termination they will then be eligible to the travel benefits equal to normal retiree status (ie: benefit period equal to completed years of service and may be eligible for interline benefits).

Eligibility

The following groups are recognised for Staff Travel benefits:

GROUP A	Former employee and Spouse (including Legally Married / Domestic Partner / De-Facto) or Travel Companion
GROUP B	Parents (including step parents) Siblings (brothers and sisters)
GROUP C	Children under the age of 24
GROUP D	Children aged 24 and over
GROUP E	Travel Companion

Nominating beneficiaries post-employment

Effective from 18th July 2016, the former employee is eligible to make the following changes:

A maximum of one change/addition to the Group A beneficiary pool every 12 months.
Unlimited additions of parents and siblings to the Group B beneficiary pool.
Unlimited additions of children to Group C and Group D beneficiary pool.
A maximum of two changes/additions to the Group E beneficiary pool every 12 months.

When the former employee dies, there are no beneficiary additions or changes permitted to the staff travel beneficiary nominations.

Time Frame

Retired:

The Staff Travel benefit will be available for the period equal to the former employee’s completed years of service with the Qantas Group.

For example, an Employee who is terminated due to Retirement, with a completed period of service equal to 11 years, 9 months and 3 days, will be eligible to Staff Travel benefits for a period of 11 years.

Ill Health termination up to and including 31 March 2012:

Total & Permanent Disability:	Equal to completed years of service with the Qantas Group
Partial Disability:	Equal to 50% of completed years of service with the Qantas Group

Death of former employee up to and including 31 March 2012:

Former employee with less than 10 years’ service:

The nominated beneficiaries will be eligible for staff travel benefits for 2 years from the former

employee’s death or end of the benefit period (whichever date comes first). Former employee with 10 years’ service or more:

The nominated beneficiaries will be eligible for staff travel benefits for 5 years from the former employee’s death or end of benefit period (whichever date comes first).

Death of former employee from 01 April 2012:

The nominated beneficiaries will continue to be eligible for staff travel benefits equal to the former employee’s completed years of service.

Beneficiaries of deceased employees are not eligible for interline benefits.

Travel Benefits

Qantas Group operated services including Qantas, QantasLink, Jetstar and Jetstar Japan services.

Beneficiaries will receive:

Includes domestic and international leisure travel on Qantas and Jetstar Group flights:

	Accompanied sectors	Unaccompanied sectors
Group A	Unlimited QEA sectors, provided the former employee is travelling in the same booking as the	A total of 12 sectors per beneficiary, per calendar year when the Group A beneficiary is not travelling with the former employee
Group B	Unlimited QEB sectors, provided the former employee is travelling in the same booking as the	A total of 12 sectors per beneficiary, per calendar year when the Group B beneficiary is not travelling with the former employee
Group C	Unlimited QEA sectors, provided the former employee is travelling in the same booking as the	A total of 12 sectors per beneficiary, per calendar year when the Group C beneficiary is not travelling with the former employee
Group D	Unlimited QEA sectors, provided the former employee is travelling in the same booking as the	A total of 12 sectors per beneficiary, per calendar year when the Group D beneficiary is not travelling with the former employee
Group E	Unlimited QEB sectors, provided the former employee is travelling in the same booking as the beneficiary	A total of 12 sectors per beneficiary, per calendar year when the Group D beneficiary is not travelling with the former employee

Long Service Recognition Trips/Sectors

Long service recognition trips/sectors can be used for travel on Qantas, QantasLink, Jetstar and Jetstar Japan services.

Conditions

Long service recognition trips/sectors awarded prior to 18 July 2016 have an expiry date of 31 August 2027 (ie: all outstanding trips/sectors transferred to the new Staff Travel Online system on 18 July 2016 expire 31 August 2027 or the date your ‘Post Employment Benefits’ expire (whichever is the earlier date).

Domestic Long Service tickets accrued under the previous Australian Airlines (TN) scheme prior to 1 July 1994 must be taken within 12 months of termination. These trips are no longer available under these benefits.

Interline benefits

Former employees may qualify for interline benefits if they were at least 55 years of age at termination and where Qantas has negotiated former employee travel benefits.

Eligible beneficiaries of former employees may also qualify for interline benefits. Where the relevant interline agreement extends benefits to beneficiaries of former employees.

Group E beneficiaries do not qualify for interline benefits.

Beneficiaries of deceased employees are not eligible for interline benefits.

Details of eligibility and current interline agreements can be found on Staff Travel Online > Document Library > Interline Travel.

Interline agreements are subject to change without notice.

Travel Categories

Onload

Onload priorities for travel post-employment (STAR scheme) on Qantas, QantasLink, Jetstar, Jetstar Asia and Jetstar Japan services are as follows:

Space Available:

52Y	Former Employee & accompanying Group A & Group C & Group D travel beneficiaries
54Y	Unaccompanied Group A & Group C & Group D travel beneficiaries of former employee
58Y	Group B travel beneficiaries *
59Y	Group E travel beneficiaries *
*52Y	Priority applies to Group B and Group E beneficiaries accompanied by the former employee on Long Service Recognition trips/sectors only.

Upgrade

Qantas and QantasLink services:

Upgrade eligibility will be in accordance with the Staff Travel Program Conditions current at the time of termination or in accordance with approved policy updates.

The upgrade priority is the ‘retiree’ upgrade priority.

Further details relating to ‘retiree’ upgrade order can be found in the ‘Travel Categories’ section of the Staff Travel Program Conditions.

Jetstar, Jetstar Asia and Jetstar Japan services:

The upgrade priority will be sorted in order as follows:

Priority 1

Employees who are eligible for Business Class through their role or by reaching seven years of service (international upgrade priority numbered between 1-8).

Priority 2

All other current employees receive the next highest upgrade priority (international upgrade priority numbered 9).

Once a current employee reaches seven years of service or moves into an eligible role (international upgrade priority numbered between 1-8), their upgrade priority will change to a Priority 1.

Priority 0

Applied to bookings where an upgrade has not been requested or when the travellers are not eligible for an upgrade.

An employee’s upgrade priority will remain unchanged on Jetstar Group services once they leave the Qantas Group and remain eligible for post-employment staff travel benefits.

STAR Limited Redundancy Benefits (up to 31 March 2012)

These conditions apply to former employees who terminated under redundancy conditions prior to and including 31 March 2012 and were under 55 years of age at the time of retrenchment and who had less than 20 completed years of service and an AGE / SERVICE index of less than 65 points.

Conditions

All travel is on a space available basis only (including any outstanding long service free trips). Travel is available for travel on Qantas and QantasLink services only.
Long Service trips/sectors eligible for travel on Qantas and QantasLink services only,

Are only available for the period specified in the individual’s package (5 years or 10 years).

Eligibility of travel beneficiaries is subject to the staff travel program conditions current at the time of travel;
All travel is subject to the Staff Travel Program Conditions current at the time of travel QantasLink” refers to services operated by Airlink (National Jet Systems), Eastern Australia Airlines and Sunstate Airlines.
A “trip” or ticket is a journey per person, between the point of departure and the furthest destination point. Supplementary travel on Qantas group services from departure, stopover and/or destination ports will be calculated as additional trip/s. A trip may be international or domestic.
There is no automatic right to an upgrade and eligibility for upgrade entitlements will be in accordance with the regulations current at the time of travel.

Eligibility

The following groups are recognised for Staff Travel benefits:

GROUP A	Former employee and Spouse (including Legally Married / Domestic Partner / De-Facto) or Travel Companion
GROUP B	Parents (including step parents) Siblings (brothers and sisters)
GROUP C	Children under the age of 24
GROUP D	Children aged 24 and over

Nominating beneficiaries

Effective from 18 July 2016, the former employee is eligible to make the following changes:

A maximum of one change/addition to the Group A beneficiary pool every 12 months.
A maximum of two changes to Group B beneficiary pool every 12 months.
Unlimited additions of children to Group C and Group D.

When the former employee dies, there are no beneficiary additions or changes permitted to the staff travel beneficiary nominations.

Time Frame

The Staff Travel benefit will be available for the timeframe listed below depending on the Employee’s completed years of service with the Qantas Group.

For completed service between 0 – 9 years, eligibility for staff travel benefits is 5 years from redundancy date.

For completed service between 10 – 19 years, eligibility for staff travel benefits is 10 years from redundancy date.

Death of former employee up to and including 31 March 2012:

Former employee with less than 10 years’ service:

The nominated beneficiaries will be eligible for staff travel benefits for 2 years from the former employee’s death or end of the benefit period (whichever date is first).

Former employee with 10 years’ service or more:

The nominated beneficiaries will be eligible for staff travel benefits for 5 years from the former employee’s death or end of benefit period (whichever date is first).

Death of former employee from 1 April 2012:

The nominated beneficiaries will continue to be eligible for staff travel benefits equal to the former employee’s completed years of service.

Travel Benefits

Years of Service

Timeframe for Travel

Benefit
(prior to 18 July 2016)

Benefit
(from 18 July 2016)

0 - 9

5 years

Plus for service between 0-9 years: Unlimited QEB domestic tickets for 12 month from the termination date.

Former employee and nominated Group A beneficiary each receive:

1 x QEA International and/or Domestic ticket per annum

Group C children (under 24 years of age) each receive:

1 x QEA International and/or Domestic ticket per annum

Groups B & D beneficiaries each receive:

1 x QEB International and/or Domestic ticket per annum

10 – 19

10 years

Former employee and nominated Group A and Group B beneficiaries to share:

4 x QEA International tickets plus
4 x QEA Domestic tickets plus
4 x QEB tickets made up of either International or Domestic tickets, or a combination of international and domestic tickets plus

Eligible children are under 24 years of age each receive:

2 x QEA International ticket plus
2 x QEA Domestic tickets plus
2 x QEB tickets made up of either International or Domestic tickets, or a combination of international and domestic tickets plus

Plus for service between 10-19 years: Unlimited QEB domestic tickets for 12 months from the termination date.

Former employee and nominated Group A beneficiary each receive:

2 x QEA (International or Domestic or combination) per annum

Group C children (under 24 years of age) each receive:

2 x QEA (International or Domestic or combination) per annum

Groups B & D beneficiaries each receive:

2 x QEB (International or Domestic or combination) per annum

Long Service Recognition Trips/Sectors

Long service recognition trips/sectors can be used for travel on Qantas and QantasLink services only. Jetstar Group services are excluded from this benefit.

Conditions:

Long service recognition trips/sectors awarded prior to 18 July 2016 have an expiry date of 31 August 2027 (ie: all outstanding trips/sectors transferred to the new Staff Travel Online system on 18 July 2016 expire 31 August 2027) or when benefit expires - whichever date is first.

Interline benefits

Former employees that were made redundant prior to 1 April 2012 and became eligible for limited Staff Travel benefits do not qualify for interline travel.

Qantas Holidays Ltd – Post Employment benefits

Effective 01 October 2010 eligible Qantas Holidays Ltd employees who were employed by Qantas Holidays Ltd as at 24 July 2008 and remained employed by Qantas Holidays Ltd as at 30 September 2010 are eligible to receive a staff travel benefit for 3 years up to 30 September 2013 while they remain employed by Qantas Holiday Ltd.

Are subject to the applicable Staff Travel benefit as per current Post-employment STAR Program Conditions

Interline benefits are not applicable to Qantas Holidays Ltd former employees.

Additional benefits were approved based on the eligible Qantas Holiday Ltd employee from 1 October 2013 as follows:

Former Qantas Holidays employees with benefits and who had completed a minimum number of years of service, as at 30 September 2010, were approved for additional benefits as follows:

Less than 5 years	Benefits cease 30 September 2013
5 to 9 years	Benefits cease 30 September 2015
10 to 19 years	Benefits cease 30 September 2017
20 years and over	Benefits cease 30 September 2020

Nominating beneficiaries

Effective from 18 July 2016, the former employee is eligible to make the following changes:

A maximum of one change/addition to the Group A beneficiary pool every 12 months.
Unlimited additions of parents and siblings to Group B beneficiary pool every 12 months.
Unlimited additions of children to Group C and Group D.

A maximum of two changes/additions to the Group E beneficiary pool every 12 months.

When the former employee dies, there are no beneficiary additions or changes permitted to the staff travel beneficiary nominations

I Scheme – previous Qantas International Benefits

These conditions apply to former employees who terminated under the Qantas International (I Scheme) program.

Conditions

All travel is on a space available basis only (including any outstanding long service free trips).
Travel is available for travel on Qantas services numbered between QF1 – QF399 only.
Travel on Qantas services numbered QF400 and above do not apply to these conditions.
Long Service trips/sectors can be used for travel on Qantas services only,
All travel is subject to the Staff Travel Program Conditions current at the time of travel
A “trip” or ticket is a journey per person, between the point of departure and the furthest destination point. Supplementary travel on Qantas group services from departure, stopover and/or destination ports will be calculated as additional trip/s. A trip may be international or domestic.
There is no automatic right to an upgrade and eligibility for upgrade entitlements will be in accordance with the regulations current at the time of travel.

Eligibility

The following groups are recognised for Staff Travel benefits:

GROUP A	Former employee and Spouse (including Legally Married / Domestic Partner / De-Facto)
GROUP B	Parents (including step parents) and Siblings (where no group A spouse is nominated).
GROUP C	Children under the age of 24

Beneficiary Nominations

A once only change (or addition) to the nominated spouse/de-facto spouse is permitted post-employment from the Company.

Children cannot be added post employment except in the case where the birth date of the employee's child was prior to 1 July 1996 and the child is under 24 years of age.

Time Frame

The Staff Travel benefit will be available for an unlimited period of time.

Death of former employee:

In the event of the death of the former employee, the surviving spouse and children under 24 years of age of the former employee are eligible to the same benefits as that of the retiree benefit.

Should the widow/widower remarry, the concessions available to the widow/widower and children shall cease.

Should the widow/widower take up employment with the Company then all benefits except for Long Service Recognition trips/sectors will be suspended for the period of re-employment.

Travel Benefits

Years of Service	Timeframe	Benefit (prior to 18 July 2016)	Benefit (from 18 July 2016)
		Benefits available for travel on international services (QF001 - QF399)	Benefits available for travel on international services (QF001 - QF399)
5 – 9	Unlimited	Former employee and nominated Group A beneficiary each receive: 1 x QEB International trip per annum	Former employee and nominated Group A beneficiary each receive: 1 x QEB International trip per annum
		Group C children (under 24 years of age) each receive: 1 x QEB International trip per annum	Group C children (under 24 years of age) each receive: 1 x QEB International trip per annum
		Groups B beneficiaries share: 2 x QEB International trips per annum plus	Groups B beneficiaries share: 2 x QEB International trips per annum plus
10 years or more	Unlimited	Former employee and nominated Group A beneficiary each receive: 1 x QEA International trip per annum. 1 x QEB International trip per annum. Unlimited Australia-NZ/Fiji vv Unlimited Australia Domestic services.	Former employee and nominated Group A beneficiary each receive: 1 x QEA International trip per annum. 1 x QEB International trip per annum. Unlimited Australia-NZ/Fiji vv Unlimited Australia Domestic services.
		Group C children (under 24 years of age) each receive: 1 x QEA International trip per annum. 1 x QEB International trip per annum. Unlimited Australia-NZ/Fiji vv Unlimited Australia Domestic services.	Group C children (under 24 years of age) each receive: 1 x QEA International trip per annum. 1 x QEB International trip per annum. Unlimited Australia-NZ/Fiji vv Unlimited Australia Domestic services.
		Groups B beneficiaries share: 1 x QEB trip per annum.	Groups B beneficiaries each receive: 1 x QEB trip per annum

Long Service Recognition Trips/Sectors

Long service recognition trips/sectors can be used for travel on Qantas.

Conditions:

Long service recognition trips/sectors awarded prior to 18 July 2016 have an expiry date of 31 August 2027 (ie: all outstanding trips/sectors expire by 31 August 2027) or when the benefit ends – whichever date is first.

Interline benefits

Former employees that were at least 55 years of age at time of termination may be eligible for a limited number of interline benefits. Refer to Interline Agreements on Staff Travel Online for further details.

Beneficiaries of deceased employees are not eligible for interline benefits.

D Scheme – previous Australian Airlines Benefits

These conditions apply to former employees who terminated under the Australian Airlines (D Scheme) program.

Conditions

All travel is on a space available basis only (including any outstanding long service free trips).
Travel is available for travel on Qantas & QantasLink Domestic services numbered QF400 and above only.
Travel on Qantas services numbered between QF1-399 do not apply to these conditions.
All travel is subject to the Staff Travel Program Conditions current at the time of travel.
A “trip” or ticket is a journey per person, between the point of departure and the furthest destination point. Supplementary travel on Qantas group services from departure, stopover and/or destination ports will be calculated as additional trip/s. A trip may be international or domestic.
There is no automatic right to an upgrade and eligibility for upgrade entitlements will be in accordance with the regulations current at the time of travel.

Eligibility

The following groups are recognised for Staff Travel benefits:

GROUP A	Former employee and Spouse (including Legally Married / Domestic Partner / De-Facto)
GROUP C	Children under the age of 24 years

Beneficiary Nominations

A once only change (or addition) to the nominated spouse/de-facto spouse is permitted post-employment from the Company.

Children cannot be added post-employment except in the case where the birth date of the employee's child was prior to 1 July 1996 and the child is under 24 years of age.

Time Frame

The Staff Travel benefit will be available for an unlimited period of time.

Death of former employee:

In the event of the death of the former employee, the surviving spouse of the former employee is eligible to the same benefits as that of the retiree benefit.

Should the widow/widower remarry, the concessions available the benefits shall cease.

Travel Benefits

Years of Service

Timeframe

Benefit (prior to 18 July 2016)

Benefit (from 18 July 2016)

Benefits available for travel on Qantas & QantasLink domestic services (QF400 and above)

15 – 24

Unlimited

Former employee and nominated Group A beneficiary each receive:

2 x QEA Domestic tickets per annum.

Former employee and nominated Group A beneficiary each receive:

2 x QEA Domestic tickets per annum.

Group C children (under 24 years of age) each receive:

2 x QEA Domestic tickets per annum.

Group C children (under 24 years of age) each receive:

2 x QEA Domestic tickets per annum.

25 years or more

Unlimited

Former employee and nominated Group A beneficiary each receive:

Unlimited QEA Domestic tickets.

Former employee and nominated Group A beneficiary each receive:

Unlimited QEA Domestic tickets.

Group C children (under 24 years of age) each receive:

Unlimited QEA Domestic tickets.

Group C children (under 24 years of age) each receive:

Unlimited QEA Domestic tickets.

Domestic Long Service tickets

If the free tickets are not used within 12 months, the trips are considered forfeited.

Travel is permitted on Qantas Australian Domestic services operating with a QF flight number 400 and above only.

Interline benefits

Former employees of the D Scheme are not eligible to interline benefits.

QEA / QEB Fare Rules

QEA fares apply to the current/former Qantas Group employee plus their Group A (spouse/defacto/travel companion), Group C (children under 24 years of age) and Group D (children 24 years of age and over) beneficiaries.
QEB fares apply to Group B (parents and siblings) and Group E (travel companion).
Under some retirement/retrenchment packages the rules in (a) and (b) may be varied.
QEA/QEB fares are set fares between city pairs (and not Country to Country) based on mileage travelled and are identified as ‘zones’.
Fares are to be charged per each ticketed sector. Each ticketed stopover/transfer point will be charged separately.
QEA/QEB fares are quoted in Australian Dollars only.
Child/Infant discounts apply to QEA/QEB fares as follows:
- 2-11 years (inclusive) on International and Domestic services pay 67% of the applicable adult QEA/QEB fare for travel on Qantas and QantasLink.
- Child discounts do not apply for travel on Jetstar & Jetstar Japan services. Children pay the same fares as adults.
- Infants - Under 2 years of age on International and Domestic services travel free of charge (FOC) on Qantas and Jetstar Group services.
QEA/QEB fares are quoted on a per sector basis.
QEA/QEB fares apply on Qantas Group services (Qantas and QantasLink) and Jetstar Group services (Jetstar and Jetstar Japan).
All tickets, including backup tickets, are to be purchased via Staff Travel Online.
The validity period of a staff ticket is 90 days from date of booking.
Eligible staff may pay for an upgrade to First or Business Class. In those cases where an upgrade has not been received the following rules apply: -
- Australian Domestic Services – A refund will be granted where there is a difference between the cost of the Economy and Business class fares and travel has been uplifted in the lower cabin.
- International Services - A refund will be granted where there is a difference between the fare cost based on the class travelled (and the class paid for).

Refunding Staff Tickets

Staff Travel tickets, whether issued for travel on Qantas Group services or other carriers, usually have a ticket validity of 90 days.

Refund requests for unused Qantas and Jetstar staff travel bookings and downgrades need to be submitted within six months from the booking date.

If a staff traveller is uplifted for travel in Premium Economy and where they have purchased a First or Business Class ticket, they will be refunded the difference between the uplift cabin (ie: Premium Economy) and the applicable upgradeable fare paid (ie: First or Business) for the zone travelled.

Class of Travel

Australian Domestic Travel

All eligible employees under the STAR program are able to travel in Business or Economy Class on a space available basis on all Australian Domestic & Regional services. Travel in a particular upgrade class is dependent upon the purchase of the applicable upgrade fare.

International Travel

All eligible employees can purchase Economy class space available tickets for travel on Qantas and Jetstar International services.

Only after all commercial requirements have been met will staff be considered for onload into Economy class.

Dependent of an employee's position in the Company, eligibility to purchase space available upgrades to First or Business class is also permitted. The applicable upgrade fare must be paid at the time of booking to be considered for an upgrade.

Staff travellers will only be considered for an upgrade once all commercial requirements have been met and will be in accordance with the employee's upgrade order.

Eligibility for purchase of upgrade to First or Business

First or Business

Executive Job Grade 5 and above Level 6 Specialist Managers Professional Engineers Level 2 to 4

Supervisory Captains & Supervisory Flight Engineers

Captains (of eligible Qantas Group companies)

Business

Employees under the current STAR program (no minimum service required)

Former employees with at least 20 years services (previous I scheme program)

Premium Economy

Not available to be purchased for Staff Travel.

Note: Where travel has been uplifted in Premium Economy and an upgrade to First or Business was purchased, a downgrade refund to Premium Economy can be requested.

Children Under 18 Years

Children under 18 years of age and travelling alone are permitted to travel in Economy class only.

Children under 18 years of age and travelling alone are subject to Unaccompanied Minor Policy requirements.

Children of operating crew members who travel on the same aircraft as their parent(s) are regarded as travelling alone.

Refer to the Staff Travel Program Conditions (STAR), Minors & Young Passengers.

Children aged between six and 18 years of age may be eligible to travel in First or Business provided they are accompanied by a parent or another family member who is over the age of 18 and the relevant upgrade fare as been purchased.

Children under the age of six years of age are not eligible to travel in First.

Children under the age of six years of age may be eligible to travel in Business provided they are accompanied by a parent or another family member who is over the age of 18 and the relevant upgrade fare has been purchased.

Travel Categories

All current and former employees and eligible beneficiaries, when travelling on staff travel Qantas and Jetstar Group (Qantas, QantasLink, Jetstar and Jetstar Japan) services, are allocated a travel category.

All other passengers travelling on FOC (Free of Charge) or Rebated travel on the Company's services are also allocated a travel category.

The travel category is used to identify duty/staff passengers and place them in the correct order for onload (or offload) and upgrade (or downgrade) purposes.

The category contains information relating to type of trip booked, the seniority of the employee in the Company and length of service.

Concessional travel categories are divided into three designators, each having a separate function; Qantas/QantasLink: Onload Priority, Upgrade Priority, Date of Joining

Jetstar/Jetstar Japan: Onload Priority, Upgrade Priority, Date/Time of booking.

Date of booking is considered the date the traveller booked or modified their flight details.

Travel Priority – Qantas & QantasLink services

Onload Travel Priority	Upgrade Priority	Date of Joining
50Y	J1880	14 MAY 80

Onload Priority

The travel priority is divided into two designators; these are priority number and onload class.

Onload Priority Number –

Indicates the type of trip and/or priority of travel.

Onload class –

The class in which the passenger is booked or listed.

Upgrade Priority

Upgrade Class – Indicates the cabin class purchased to be upgraded to (J for Business, F for First).

Upgrade Identifier –

Relates to traveller type:

1 – Current employee plus accompanying beneficiaries.

2 – Unaccompanied beneficiaries of current employees

3 – Former employee and beneficiaries

40 – Approved third-party contractors and beneficiaries. This priority also applies to Economy

Class (where no upgrade has been purchased).

Upgrade Order – The priority in which the employee/former employee is eligible to in accordance with their job position. Refer to the Upgrade Priority table.

Year of Joining – The staff travel year of joining used for onload and upgrade

Travel Priority – Jetstar and Jetstar Japan services

Onload Travel Priority	Upgrade Class	Upgrade Priority	Booking Date and Time
42Y	J	1	14-AUG-2023 19:16:00

Onload & Upgrade Priority

Onload Travel Priority

Upgrade Class & Upgrade Priority

Date of Booking

Onload Priority Number –

Indicates the type of trip and/or priority of travel.

Priority 1 – Employees who are eligible for Business Class through their role or by reaching seven years of service (international upgrade priority numbered between 1-8).

Priority 2 – All other current employees receive the next highest upgrade priority (international upgrade priority numbered 9).

Once a current employee reaches seven years of service or moves into an eligible role (international upgrade priority numbered between 1-8), their upgrade priority will change to a Priority 1.

Priority 0 – Applied to bookings where an upgrade has not been requested or when the travellers are not eligible for an upgrade.

Booking Date & Time –The date and time stamp of when the booking was made

Date of Joining

The date of joining (DOJ) is the date on which the employee was appointed to the Qantas Group and may be adjusted due to periods of unpaid leave days which do not count towards service days.

The DOJ complements the Travel and Upgrade priorities to determine onload, offload, upgrade or downgrade between two passengers with the same Travel priority.

The DOJ must be added to complete the employee’s category e.g. 50Y/J1820 DOJ 14 MAY 20

NDOJ (no Date of Joining)

NDOJ is used in lieu of a specific date of joining and included as part of the priority.

NDOJ is used in bookings for other airline employees on leisure and duty travel, non-QF contractors/consultants and duty travel positioning/paxing crew bookings.

Example of priorities with the NDOJ applied include:

60Y/Y4000 NDOJ

Priority used for oneworld member airline employee on leisure travel.

17Y/J700 NDOJ

Priority used for tech and cabin crew paxing/positioning where traveller details are not yet known.

The booking is updated when the traveller details are known to include passenger name and date of joining.

30Y/Y4099 NDOJ

Priority used for non-QF employees (contractor/consultant) on duty travel.

Former employee date of joining

For former employees, the date of joining is adjusted each year post employment by calculating the completed period of service (months and years) from the current date. This will ensure former employees are correctly boarded based on their completed months and years of service.

As an example, a former employee that commenced with the Company 15 July 2000 and service ended 18 December 2010 will have completed a period of 10 years and 5 months service.

In this case, the year of joining will adjust every July (post-employment) to take into account the completed period of service.

Example:

Current date	Adjusted Date of Joining	Calculation
15 January 2016	15 July 2005	Current date less 10 years and 5 months
20 June 2016	15 July 2006	Current date less 10 years and 5 months
15 February 2026	15 July 2015	Current date less 10 years and 5 months
20 June 2026	15 July 2016	Current date less 10 years and 5 months

Note: Only the year of service is adjusted. The day and month will be as per the former employee’s staff travel appointment date.

Qantas & QantasLink Onload Travel Priorities - Duty & Leisure

ONLOAD PRIORITY SUMMARY
Duty Travel
01:	Must Go's - Chairman, CEO, Group Management Committee members
02:	Approved Executive Staff (levels 2 and above)
11-18:	Operational Duty Travel
18:	Children under 18 travelling alone on Duty Travel (Home Leave travel)
19:	Operational Technical / Cabin Crew / LAME for Qantas Group third-party providers and other airlines. Must Travel – approvals for Senior Executives of other airline partners.
20:	Non-operational Duty Travel - Job Grade 3 Executives and above
21-28:	Non-operational Duty Travel priorities (refer to Duty Travel Program Conditions for further details)
29:	Conditionally Firm ID50 - Interline employees
30:	Conditionally Firm Duty Travel - Non-QF Consultants and employees of Qantas Group Minority owned companies
31:	Department of Aviation
35:	Duty Firm – employees of oneworld and partner airlines
Confirmed/Waitlisted leisure travel:
33:	Compassionate Travel (approved for travel on Qantas and Jetstar Group services)
36:	Recognition & Incentive Trips (high priority): Approved employees and accompanying beneficiaries travelling on Recognition Trips.
37:	Home Leave Travel: Employees and approved family members travelling on 'Home Leave Travel' Unaccompanied family members travelling on 'Home Leave Travel'.
38:	Confirmed - Long Service Recognition trips and sectors on Qantas International flights. Eligible current Qantas Group employees and accompanying beneficiaries.
39:	Confirmed - High Priority trips on Qantas International flights. Eligible current Qantas Group employees and accompanying beneficiaries.
40:	Waitlisted - Long Service Recognition Trips / Stages - STAR Program: Eligible current employees and accompanying beneficiaries (Group A, B, C, D, E) travelling on Long Service Recognition Trips/Stages. Waitlisted - Recognition Trips (lower priority): Approved employees and accompanying beneficiaries travelling on Recognition Trips.
42:	Waitlisted - High Priority Trip - STAR Program (current employees): Eligible current employees and accompanying beneficiaries. This category is also used for 'Tropical Leave' travel.
Space Available leisure travel
44:	Priority Trip - STAR Program (current employees): Eligible current employees and accompanying Group A, Group B, Group C and Group D beneficiaries.
46:	Priority Trip - STAR Program (current employees): Unaccompanied eligible beneficiaries (Group A, Group B, Group C and Group D) of current employees.
49:	Interline Employee - Duty Travel (IATA FOC)
50:	STAR Program - Space Available QEA travel (current employee & accompanying group A/C/D): Current employees and accompanying Group A (spouse or travel companion) and Group C (children under 24 years of age) and Group D (children aged 24 and over).
51:	STAR Program - Space Available QEA & Long Service Recognition Trips/Stages (unaccompanied Group A/C/D): Group A (spouse or travel companion) and Group C (children under 24 years of age) and Group D (children aged 24 and over) travelling without the employee.
52:	STAR Program - Space Available QEA & Long Service Recognition trips/sectors (former employee & Group A/C/D): Group A and Group C and Group D travelling with the former employee. Long Service Recognition Trips/Stages (former employee & Group B/E): Group B & Group E beneficiaries travelling with the former employee on Long Service Recognition trips/sectors.
54:	STAR Program - Space Available QEA & Long Service Recognition trips/sectors (Group A & Group C & Group D of former employee): Group A and Group C and Group D travelling without the former employee.
55:	Jetstar Japan – employees and eligible Group A & Group C beneficiaries
55:	Team Jetstar Casuals – current employees and eligible Group A & Group C beneficiaries
55:	Approved Third-Party contractors (Altara / MAM / PT Sumber / Food Design Solutions (Neil Perry Consulting) / Accor / Sodexo: Current employees and eligible Group A & Group C beneficiaries
55:	Previous Qantas International (QF) / Qantas Domestic Policies (TN) Space Available QEA (retiree & Group A/C) & Long Service Recognition Trips/Stages: Eligible retirees. Group A (spouse) and Group C (children under 24 years) travelling with or without the retiree.
56:	Group B beneficiaries of current employees: Group B - parents, step-parents, brothers, sisters
56:	Doctors Under Contract to Qantas
57:	Group E beneficiaries of eligible Qantas Group current employees
58:	Group B beneficiaries of former employees: Group B - parents, step-parents, brothers, sisters
59:	Group E beneficiaries of eligible Qantas Group former employees
60:	Alliance Partners (eg. oneworld carriers and Emirates) space available: Allocated to employees and eligible beneficiaries of oneworld and Emirates.
63:	Familiarisation Trips: Employees travelling on FOC "ticket only" familiarisation trips.
65:	Qantas Airlines Short Haul Cabin Crew Supernumerary FOC tickets
65:	Local staff agreements: Locally based staff travelling on FOC tickets within their own region.
71:	Non Rec. Qantas Group employees & beneficiaries: All passengers who are not listed at the time of check-in with travel priorities 42-65 are allocated this priority at time of check-in. Uplift without a listing is at the discretion of airport staff.
72:	Codeshare partners vacation: Allocated to employees of approved associated companies.
73:	Interline duty or leisure / Department of Aviation: Allocated to employees of interline carriers (other than oneworld or alliance airline employees)

Qantas and QantasLink Upgrade Travel Class & Order

The below table lists the upgrade class and upgrade order for leisure travel for employees of Qantas Airways Ltd, including Qantas Flight Catering Ltd and Qantas Superannuation Ltd.

Additionally this table applies to staff of Qantas Holidays Ltd who were employed prior to 25th July 2008.

Subsidiary Company employees

The upgrade class and upgrade order for employees of other eligible subsidiary companies (eg. QantasLink or Jetstar) are allocated in a separate table as per the Subsidiary Companies and Airlines Duty and Concessional Travel Program Conditions.

Qantas Airways employee (current) – Qantas Upgrade Priority

INTERNATIONAL & DOMESTIC LEISURE TRAVEL UPGRADE ORDER
	Upgrade Class & Order
	Employee and beneficiaries travelling together(Group A, B, C, D & E)				Beneficiaries travelling without employee (Group A, B, C & D) ^
	F	J	Australian Domestic	Y	F	J	Australian Domestic
Group Leadership Team (GLT)	F10	J10	F18	Y40	F20	J20	F28
JG2 Executive and other Approved Executives #	F10	J10	F18	Y40	F20	J20	F28
JG3 Executive	F11	J11	F18	Y40	F21	J21	F28
JG4 Executive	F11	J11	F18	Y40	F21	J21	F28
JG5 Executive (10 years’ service or more)	F12	J12	F18	Y40	F22	J22	F28
JG5 Executive (less than 10 years’ service)	F13	J13	F18	Y40	F23	J23	F28
JG6 Specialist Managers	F14	J14	F18	Y40	F24	J24	F28
Supervisory Captain	F11	J11	F18	Y40	F21	J21	F28
Training Captain A & B Type Rated Examiner (TRE)	F11	J11	F18	Y40	F21	J21	F28
Training Captain C, D & E	F12	J12	F18	Y40	F22	J22	F28
Captain	F12	J12	F18	Y40	F22	J22	F28
First Officer	-	J13	F18	Y40	-	J23	F28
Second Officer (10 years or more)	-	J14	F18	Y40	-	J24	F28
Second Officer (less than 10 years)	-	J15	F18	Y40	-	J25	F28
Cabin Crew Line Manager (10 years or more)	-	J14	F18	Y40	-	J24	F28
Cabin Crew Line Manager (less 10 years)	-	J15	F18	Y40	-	J25	F28
Cabin Crew - Customer Service Manager (10 years or more)	-	J14	F18	Y40	-	J24	F28
Cabin Crew - Customer Service Manager (less than 10 years)	-	J15	F18	Y40	-	J25	F28
Other Cabin Crew (10 years or more)	-	J16	F18	Y40	-	J26	F28
Other Cabin Crew (7 - 9 years)	-	J17	F18	Y40	-	J27	F28
Other Cabin Crew (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Professional Engineer Level 2-4	F13	J13	F18	Y40	F23	J23	F28
Professional Engineer Level 1 (Year 6 - 8)	-	J15	F18	Y40	-	J25	F28
LAME (10 years or more)	-	J14	F18	Y40	-	J24	F28
LAME (less than 10 years)	-	J15	F18	Y40	-	J25	F28
Aircraft Maintenance Engineers (AME) (10 years or more)		J16	F18	Y40	-	J26	F28
Aircraft Maintenance Engineers (AME) (7 - 9 years)		J17	F18	Y40	-	J27	F28
Aircraft Maintenance Engineers (AME) (less than 7 years)		J19	F18	Y40	-	J29	F28
Tech Salaried Staff - Senior Instructors, Instructors Technical Officers (levels 5A - 7E), Technical Employees Training (TOT4 - TOT54 (10 years or more)	-	J14	F18	Y40	-	J24	F28
Tech Salaried Staff - Senior Instructors, Instructors Technical Officers (levels 5A - 7E), Technical Employees Training (TOT4 - TOT5) (less than 10 years)	-	J15	F18	Y40	-	J25	F28
CLC1 / JG7 (10 years or more)	-	J14	F18	Y40	-	J24	F28
CLC1 / JG7 (less than 10 years)	-	J15	F18	Y40	-	J25	F28
ASU Senior Professional Level 1-2 (10 years or more)	-	J14	F18	Y40	-	J24	F28
ASU Senior Professional Level 1-2 (less than 10 years)	-	J15	F18	Y40	-	J25	F28
ASU QFIT Level 10 (10 years or more)	-	J14	F18	Y40	-	J24	F28
ASU QFIT Level 10 (less than 10 years)	-	J15	F18	Y40	-	J25	F28
ASU QFIT Level 7-9 (7 years or more)	-	J15	F18	Y40	-	J25	F28
ASU QFIT Level 7-9 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
ASU Salaried Staff - Level 9 (7 years or more)	-	J15	F18	Y40	-	J25	F28
ASU Salaried Staff - Level 9 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Other Salaried Staff - Level 9 (7 years or more)	-	J16	F18	Y40	-	J26	F28
Other Salaried Staff - Level 9 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
ASU QFIT Level 6 (10 years or more)	-	J15	F18	Y40	-	J25	F28
ASU QFIT Level 6 (7 - 9 years)	-	J16	F18	Y40	-	J26	F28
ASU QFIT Level 6 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
ASU Award Staff - Level 5-8 (10 years or more)	-	J16	F18	Y40	-	J26	F28
ASU Award Staff - Level 5-8 (7 – 9 years)	-	J17	F18	Y40	-	J27	F28
ASU Award Staff - Level 5-8 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Other Salaried Award Staff - Level 5-8 (10 years or more)	-	J16	F18	Y40	-	J26	F28
Other Salaried Award Staff - Level 5-8 (7 - 9 years)	-	J17	F18	Y40	-	J27	F28
Other Salaried Award Staff - Level 5-8 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Tech Salaried Staff - Technical Officers (level 1A to 4E) (10 years or more)	-	J16	F18	Y40	-	J26	F28
Tech Salaried Staff - Technical Officers (level 1A to 4E) (7 - 9 years)	-	J17	F18	Y40	-	J27	F28
Tech Salaried Staff - Technical Officers (level 1A to 4E) (less than 7 years)	-	J19	F18	Y40	-	J29	F28
CLC2 / JG8 (10 years or more)	-	J16	F18	Y40	-	J26	F28
CLC2 / JG8 (7 – 9 years)	-	J17	F18	Y40	-	J27	F28
CLC2 / JG8 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
ASU QFIT - Level 1- 5 (10 years or more)	-	J16	F18	Y40	-	J26	F28
ASU QFIT - Level 1- 5 (7 - 9 years)	-	J17	F18	Y40	-	J27	F28
ASU QFIT - Level 1- 5 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Professional Engineer Level 1 (Year 1-5) (7 years and above)	-	J17	F18	Y40	-	J27	F28
Professional Engineer Level 1 (Year 1-5) (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Management Trainee (10 years and above)	-	J16	F18	Y40	-	J26	F28
Management Trainee (7 – 9 years)	-	J17	F18	Y40	-	J27	F28
Management Trainee (less than 7 years)	-	J19	F18	Y40	-	J29	F28
ASU Award Staff - Level 1-4 (10 years or more)	-	J16	F18	Y40	-	J26	F28
ASU Award Staff - Level 1-4 (7 - 9 years)	-	J17	F18	Y40	-	J27	F28
ASU Award Staff - Level 1-4 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Award Ground Staff - Level 1-4 (10 years or more)	-	J16	F18	Y40	-	J26	F28
Award Ground Staff - Level 1-4 (7 - 9 years)	-	J17	F18	Y40	-	J27	F28
Award Ground Staff - Level 1-4 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Children under 18 years of age travelling alone *	-	-	-	Y40	-	-	-
Group E travel companion – unaccompanied ^				Y40		J40^

NOTES:

The upgrade order number must be supplemented by the year of joining in all instances Example: Second Officer (with a year of joining 2011) - upgrade priority applied will be J1411.

An employee 'acting' in a higher duty position will only be eligible for the upgrade class/priority of his/her confirmed position (not that of the higher position).

^ Group E travel companions travelling without the employee will have an upgrade priority code of 40 applied. First Class upgrade (not permitted unaccompanied), J40 if eligible to purchase a Business Class upgrade and Y40 for Economy Class.

# Approved Executive staff based on a need to travel and with two up approval.

* Children under the age of 18 years travelling without an adult (at least 18 years of age) are permitted travel in economy class only. Unaccompanied Minor Rules apply.

Group 'A/C/D' beneficiaries of tech and cabin crew who travel on the same sectors as the operating crew member are regarded as "employee and beneficiaries travelling together" for upgrade class/order purposes.

(Except for Group C/D children travelling alone).

Employees eligible for an upgrade must pay the appropriate upgrade fare to receive the upgrade category except for Long Service Recognition trips/sectors where the applicable upgrade category will automatically be applied on a space available basis.

Children under the age of six years are not permitted to travel in First Class cabin regardless of whether they are travelling with an eligible adult or unaccompanied.

Wholly Owned Subsidiary Company employee (current)– Qantas Upgrade Priority

INTERNATIONAL & DOMESTIC LEISURE TRAVEL UPGRADE ORDER
	Upgrade Class & Order
	Employee and beneficiaries travelling together(Group A, B, C, D & E)				Beneficiaries travelling without employee (Group A, B, C & D) ^
	F	J	Australian Domestic	Y	F	J	Australian Domestic
JG2 Executive	F10	J10	F18	Y40	F20	J20	F28
JG3 Executive	F11	J11	F18	Y40	F21	J21	F28
JG4 Executive	F11	J11	F18	Y40	F21	J21	F28
JG5 Executive (10 years’ service or more)	F12	J12	F18	Y40	F22	J22	F28
JG5 Executive (less than 10 years service)	F13	J13	F18	Y40	F23	J23	F28
JG6 Specialist Manager	F14	J14	F18	Y40	F24	J24	F28
Captain	F13	J13	F18	Y40	F23	J23	F28
First Officer (10 years’ service or more)	-	J16	F18	Y40	-	J26	F28
First Officer (less than 10 years’ service)	-	J17	F18	Y40	-	J27	F28
LAME (10 years’ service or more)	-	J16	F18	Y40	-	J26	F28
LAME (less than 10 years’ service)	-	J17	F18	Y40	-	J27	F28
CLC1 (10 years’ service or more)	-	J14	F18	Y40	-	J24	F28
CLC1 (less than 10 years’ service)	-	J15	F18	Y40	-	J25	F28
JG7 (10 years’ service or more)	-	J14	F18	Y40	-	J24	F28
JG7 (less than 10 years’ service)	-	J15	F18	Y40	-	J25	F28
CLC2 (10 years or more)	-	J17	F18	Y40	-	J27	F28
CLC2 (7 - 9 years)	-	J18	F18	Y40	-	J28	F28
CLC2 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
JG8 (10 years or more)	-	J17	F18	Y40	-	J27	F28
JG8 (7 - 9 years)	-	J18	F18	Y40	-	J28	F28
JG8 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
Customer Service Manager:	-	J16	F18	Y40	-	J26	F28
QF Cabin Crew Australia / Qantas Cabin Crew (UK) Limited / Qantas Domestic Pty Limited / Jetconnect (10 years or more)
Cabin Crew Manager, Customer Service Manager (7 years of service or more)	-	J17	F18	Y40	-	J27	F28
Cabin Crew Manager, Customer Service Manager (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
JG9 and JG10 (10 years or more)	-	J17	F18	Y40	-	J27	F28
JG9 and JG10 (7 - 9 years)	-	J18	F18	Y40	-	J28	F28
JG9 and JG10 (less than 7 years)	-	J19	F18	Y40	-	J29	F28
All other subsidiary employees including Ground Staff, Customer Service Supervisor, Cabin Crew (10 years’ service or more)	-	J17	F18	Y40	-	J27	F28
All other subsidiary employees including Ground Staff, Customer Service Supervisor, Cabin Crew (7 - 9 years’ service)	-	J18	F18	Y40	-	J28	F28
All other subsidiary employees including Ground Staff, Customer Service Supervisor, Cabin Crew (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
Group E travel companion – unaccompanied ^				Y40		J40^

NOTES:

Majority Owned Subsidiary Company employee (current)– Qantas Upgrade Priority

INTERNATIONAL & DOMESTIC LEISURE TRAVEL UPGRADE ORDER
	Upgrade Class & Order
	Employee and beneficiaries travelling together(Group A, B, C, D & E)				Beneficiaries travelling without employee (Group A, B, C & D) ^
	F	J	Australian Domestic	Y	F	J	Australian Domestic
JG2 Executive	F10	J10	F18	Y40	F20	J20	F28
JG3 Executive	F11	J11	F18	Y40	F21	J21	F28
JG4 Executive	F11	J11	F18	Y40	F21	J21	F28
JG5 Executive (10 years’ service or more	F12	J12	F18	Y40	F22	J22	F28
JG5 Executive (less than 10 years service)	F13	J13	F18	Y40	F23	J23	F28
JG6 Specialist Managers	F14	J14	F18	Y40	F24	J24	F28
Captain	F13	J13	F18	Y40	F23	J23	F28
First Officer (10 years’ service or more)	-	J16	F18	Y40	-	J26	F28
First Officer (less than 10 years’ service)	-	J17	F18	Y40	-	J27	F28
LAME (10 years’ service or more)	-	J16	F18	Y40	-	J26	F28
LAME (less than 10 years’ service)	-	J17	F18	Y40	-	J27	F28
JG7 (10 years’ service or more)	-	J14	F18	Y40	-	J24	F28
JG7 (less than 10 years’ service)	-	J15	F18	Y40	-	J25	F28
JG8 (10 years’ service or more)	-	J17	F18	Y40	-	J27	F28
JG8 (7 – 9 years’ service)	-	J18	F18	Y40	-	J28	F28
JG8 (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
CLC2 (10 years’ service or more)	-	J17	F18	Y40	-	J27	F28
CLC2 (7 – 9 years’ service)	-	J18	F18	Y40	-	J28	F28
CLC2 (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
Cabin Managers, Customer Service Managers (7 years’ service or more)	-	J17	F18	Y40	-	J27	F28
Cabin Managers, Customer Service Managers (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
All other subsidiary employees including Ground Staff, Customer Service Supervisor, Cabin Crew (10 years’ service or more)	-	J17	F18	Y40	-	J27	F28
All other subsidiary employees including Ground Staff, Customer Service Supervisor, Cabin Crew (7 – 9 years’ service)	-	J18	F18	Y40	-	J28	F28
All other subsidiary employees including Ground Staff, Customer Service Supervisor, Cabin Crew (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
JG9 and JG10 (10 years’ service or more)	-	J17	F18	Y40	-	J27	F28
JG9 and JG10 (7 – 9 years’ service)	-	J18	F18	Y40	-	J28	F28
JG9 and JG10 (less than 7 years’ service)	-	J19	F18	Y40	-	J29	F28
Group E travel companion – unaccompanied ^				Y40		J40^

NOTES:

^ Group E travel companions travelling without the employee will have an upgrade priority code of 40 applied.

First Class upgrade (not permitted unaccompanied), J40 if eligible to purchase a Business Class upgrade and Y40 for Economy Class.

Minority Owned Subsidiary Company employee (current)– Qantas Upgrade Priority

INTERNATIONAL & DOMESTIC LEISURE TRAVEL UPGRADE ORDER
	Upgrade Class & Order
	Employee and beneficiaries travelling together				Beneficiaries travelling without employee
	F	J	Australian Domestic	Y	F	J	Australian Domestic
JG3 Executive	-	J18	F19	Y40	-	J28	F29
JG4 Executive	-	J18	F19	Y40	-	J28	F29
JG5 Executive	-	J19	F19	Y40	-	J29	F29
JG6 Specialist Managers	-	J19	F19	Y40	-	J29	F29
Captain	-	J18	F19	Y40	-	J28	F29
First Officer	-	J19	F19	Y40	-	J29	F29
All others	-	J19	F19	Y40	-	J29	F29

Former Employee – Qantas Leisure Upgrade Priority

The below chart lists the upgrade class and upgrade order for leisure travel for former employees of Qantas Airways Ltd, including Qantas Flight Catering Ltd and Qantas Superannuation Ltd. Additionally this table applies to staff of Qantas Holidays Ltd who were employed prior to 25th July 2008.

Subsidiary Company employees

The upgrade class and upgrade order for former employees of other eligible subsidiary companies (eg. QantasLink or Jetstar) are allocated separately as per the Subsidiary Companies and Airlines Duty and Concessional Travel Program Conditions.

INTERNATIONAL & DOMESTIC LEISURE TRAVEL UPGRADE ORDER
	Upgrade Class & Order
	Employee and beneficiaries travelling together (Group A, B, C, D & E)				Beneficiaries travelling without employee (Group A, B, C & D) ^
	F	J	Australian Domestic	Y	F	J	Australian Domestic
Group Leadership Team (GLT)	F30	J30	F38	Y40	F30	J30	F38
JG2 Executive and other Approved Executives #
JG3 Executive	F31	J31	F38	Y40	F31	J31	F38
JG4 Executive	F31	J31	F38	Y40	F31	J31	F38
JG5 Executive (10 years’ service or more)	F32	J32	F38	Y40	F32	J32	F38
JG5 Executive (less than 10 years’ service)	F33	J33	F38	Y40	F33	J33	F38
JG6 Specialist Managers	F34	J34	F38	Y40	F34	J34	F38
Supervisory Captain	F31	J31	F38	Y40	F31	J31	F38
Training Captain A & B Type Rated Examiner (TRE)	F31	J31	F38	Y40	F31	J31	F38
Training Captain C,D & E	F32	J32	F38	Y40	F32	J32	F38
Captain	F32	J32	F38	Y40	F32	J32	F38
Supervisory Flight Engineer	F33	J33	F38	Y40	F33	J33	F38
Professional Engineer Level 2-4	F33	J33	F38	Y40	F33	J33	F38
First Officer	-	J33	F38	Y40	F33	J33	F38
Flight Engineer (20 years’ service or more)	-	J34	F38	Y40	-	J34	F38
Flight Engineer (less than 20 years’ service)	-	J35	F38	Y40	-	J35	F38
Second Officer (10 years or more)	-	J34	F38	Y40	-	J34	F38
Second Officer (less than 10 years)	-	J35	F38	Y40	-	J35	F38
Cabin Crew Line Manager (10 years or more)	-	J34	F38	Y40	-	J34	F38
Cabin Crew Line Manager (less than 10 years)	-	J35	F38	Y40	-	J35	F38
Cabin Crew - Customer Service Manager (10 years or more)	-	J34	F38	Y40	-	J34	F38
Cabin Crew - Customer Service Manager (less than 10 years)	-	J35	F38	Y40	-	J35	F38
Other Cabin Crew (10 years or more)	-	J36	F38	Y40	-	J36	F38
Other Cabin Crew (7 - 10 years)	-	J37	F38	Y40	-	J37	F38
Other Cabin Crew (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Professional Engineer Level 1 (Year 6 - 8)	-	J35	F38	Y40	-	J35	F38
LAME (10 years or more )	-	J34	F38	Y40	-	J34	F38
LAME (less than 10 years)	-	J35	F38	Y40	-	J35	F38
Aircraft Maintenance Engineers (AME) (10 years or more)		J36	F38	Y40	-	J36	F38
Aircraft Maintenance Engineers (AME) (7-9 years)		J37	F38	Y40	-	J37	F38
Aircraft Maintenance Engineers (AME) (less than 7 years)		J39	F38	Y40	-	J39	F38
Tech Salaried Staff - Senior Instructors, Instructors Technical Officers (levels 5A - 7E), Technical Employees Training (TOT4 - TOT5) (10 years or more)	-	J34	F38	Y40	-	J34	F38
Tech Salaried Staff - Senior Instructors, Instructors Technical Officers (levels 5A - 7E), Technical Employees Training (TOT4 - TOT5) (less than 10 years)	-	J35	F38	Y40	-	J35	F38
CLC1 / JG7 (10 years or more)	-	J34	F38	Y40	-	J34	F38
CLC1 / JG7 (less than 10 years)	-	J35	F38	Y40	-	J35	F38
ASU Senior Professional Level 1-2 (10 years or more)	-	J34	F38	Y40	-	J34	F38
ASU Senior Professional Level 1-2 (less than 10 years)	-	J35	F38	Y40	-	J35	F38
ASU QFIT Level 10 (10 years or more)	-	J34	F38	Y40	-	J34	F38
ASU QFIT Level 10 (less than 10 years)	-	J35	F38	Y40	-	J35	F38
ASU QFIT Level 7-9	-	J35	F38	Y40	-	J35	F38
ASU Salaried Staff - Level 9 (7 years or more)	-	J35	F38	Y40	-	J35	F38
ASU Salaried Staff - Level 9 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Other Salaried Staff - Level 9 (7 years or more)	-	J36	F38	Y40	-	J36	F38
Other Salaried Staff - Level 9 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
ASU QFIT Level 6 (7 years or more)	-	J35	F38	Y40	-	J35	F38
ASU QFIT Level 6 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
ASU Award Staff - Level 5-8 (10 years or more)	-	J36	F38	Y40	-	J36	F38
ASU Award Staff - Level 5-8 (7 - 9 years)	-	J37	F38	Y40	-	J37	F38
ASU Award Staff - Level 5-8 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Other Salaried Award Staff - Level 5-8 (7 years or more)	-	J37	F38	Y40	-	J37	F38
Other Salaried Award Staff - Level 5-8 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Tech Salaried Staff - Technical Officers (level 1A to 4E) (10 years or more)	-	J36	F38	Y40	-	J36	F38
Tech Salaried Staff - Technical Officers (level 1A to 4E) (7 – 9 years)	-	J37	F38	Y40	-	J37	F38
Tech Salaried Staff - Technical Officers (level 1A to 4E) (less than 7 years)	-	J39	F38	Y40	-	J39	F38
CLC2 / JG8 (10 years or more)	-	J36	F38	Y40	-	J36	F38
CLC2 / JG8 (7 - 9 years)	-	J37	F38	Y40	-	J37	F38
CLC2 / JG8 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
ASU QFIT - Level 1- 5 (10 years or more)	-	J36	F38	Y40	-	J36	F38
ASU QFIT - Level 1- 5 (7-10 years)	-	J37	F38	Y40	-	J37	F38
ASU QFIT - Level 1- 5 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Professional Engineer Level 1 (Year 1-5) (7 years or more)	-	J37	F38	Y40	-	J37	F38
Professional Engineer Level 1 (Year 1-5) (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Award Ground Staff - Level 1-4 (10 years or more)	-	J36	F38	Y40	-	J36	F38
Award Ground Staff - Level 1-4 (7-9 years)	-	J37	F38	Y40	-	J37	F38
Award Ground Staff - Level 1-4 (less than 7 years)	-	J39	F38	Y40	-	J39	F38
Children under 18 years of age travelling alone *	-	-	-	Y40	-	-	-
Group E travel companion – unaccompanied ^				Y40		J40^

NOTES:

The upgrade order number must be supplemented by the year of joining in all instances Example: Second Officer (with a year of joining 2001) - upgrade priority applied will be J3401.

# Approved Executive staff based on a need to travel and with two up approval.

* Children under the age of 18 years travelling without an adult (at least 18 years of age) are permitted travel in economy class only. Unaccompanied Minor Rules apply.

Former employee upgrade priorities remain as per upgrade eligibility at the time of termination and

at the applicable ‘retiree’ upgrade order or in accordance with policy updates.

Former employees eligible for an upgrade must pay the appropriate upgrade fare to receive the upgrade category except for Long Service Recognition trips/sectors where the applicable ‘retiree’ upgrade category will automatically be applied on a space available basis.

Children under the age of six years are not permitted to travel in First class cabin regardless of whether they are travelling with an eligible adult or unaccompanied.

Home Leave Travel – Qantas Onload / Upgrade Priority

Home Leave Travel is in accordance with the Qantas Group Global Mobility Framework.

Trips approved for employees and eligible beneficiaries are permitted between the employee’s host location and home location.

Approved family members can travel accompanied by the employee or unaccompanied.

INTERNATIONAL & AUSTRALIAN DOMESTIC ONLOAD & UPGRADE ORDER
	Onload Travel Priority	Onload Class	/	Upgrade Class	Employee and beneficiaries travelling together		Beneficiaries travelling without employee
					International	Australian Domestic	International	Australian Domestic
Group Leadership Team (GLT)	37	Y	/	F	10xx	18xx	20xx	28xx
JG2 Executive and other Approved Executives #	37	Y	/	F	10xx	18xx	20xx	28xx
JG3 Executive	37	Y	/	F	11xx	18xx	21xx	28xx
JG4 Executive	37	Y	/	F	11xx	18xx	21xx	28xx
JG5 Executive (10 years or more)	37	Y	/	F	12xx	18xx	22xx	28xx
JG5 Executive (less than 10 years)	37	Y	/	F	13xx	18xx	23xx	28xx
JG6 Specialist Managers	37	Y		F	14xx	18xx	24xx	28xx
Supervisory Captain	37	Y		F	11xx	18xx	21xx	28xx
Training Captain A & B Type Rated Examiner (TRE)	37	Y		F	11xx	18xx	21xx	28xx
Training Captain C,D & E	37	Y		F	12xx	18xx	22xx	28xx
Captain	37	Y		F	12xx	18xx	22xx	28xx
First Officer	37	Y		F	14xx	18xx	24xx	28xx
Second Officer (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
Second Officer (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
Cabin Crew Line Manager (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
Cabin Crew Line Manager (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
Cabin Crew - Customer Service Manager (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
Cabin Crew - Customer Service Manager (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
Other Cabin Crew (10 years or more)	37	Y		F	16xx	18xx	26xx	28xx
Other Cabin Crew (less than 10 years)	37	Y		F	17xx	18xx	27xx	28xx
Professional Engineer Level 2-4	37	Y		F	13xx	18xx	23xx	28xx
Professional Engineer Level 1 (Year 6 - 8)	37	Y		F	15xx	18xx	25xx	28xx
LAME (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
LAME (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
Aircraft Maintenance Engineers (AME)	37	Y		J	17xx	18xx	27xx	28xx
Tech Salaried Staff - Senior Instructors, Instructors Technical Officers (levels 5A - 7E), Technical Employees Training (TOT4 - TOT5) (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
Tech Salaried Staff - Senior Instructors, Instructors Technical Officers (levels 5A - 7E), Technical Employees Training (TOT4 - TOT5) (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
CLC1 / JG7 (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
CLC1 / JG7 (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
ASU Senior Professional Level 1-2 (more than 10 years)	37	Y		F	14xx	18xx	24xx	28xx
ASU Senior Professional Level 1-2 (less than 10 years)	37	Y		F	15xx	18xx	25xx	28xx
ASU QFIT Level 10 (10 years or more)	37	Y		F	14xx	18xx	24xx	28xx
ASU QFIT Level 10 (up to 10 years)	37	Y		F	15xx	18xx	25xx	28xx
ASU QFIT Level 7-9	37	Y		F	15xx	18xx	25xx	28xx
ASU Salaried Staff - Level 9 (15 years or more)	37	Y		F	15xx	18xx	25xx	28xx
ASU QFIT Level 6 (15 years or more)	37	Y		F	15xx	18xx	25xx	28xx
Tech Salaried Staff - Technical Officers (level 1A to 4E) (15 years or more)	37	Y		F	16xx	18xx	26xx	28xx
ASU Salaried Staff - Level 9 (less than 15 years)	37	Y		J	17xx	18xx	27xx	28xx
Other Salaried Staff - Level 9	37	Y		J	17xx	18xx	27xx	28xx
ASU QFIT Level 6 (up to 15 years)	37	Y		J	17xx	18xx	27xx	28xx
ASU Award Staff - Level 5-8	37	Y		J	17xx	18xx	27xx	28xx
Tech Salaried Staff - Technical Officers (level 1A to 4E) (up to 15 years)	37	Y		J	17xx	18xx	27xx	28xx
CLC2 / JG8	37	Y		J	17xx	18xx	27xx	28xx
ASU QFIT - Level 1- 5	37	Y		J	17xx	18xx	27xx	28xx
Management Trainee	37	Y		J	17xx	18xx	27xx	28xx
Professional Engineer Level 1 (Year 1-5)	37	Y		J	17xx	18xx	27xx	28xx
Award Ground Staff - Level 1-4	37	Y		J	17xx	18xx	27xx	28xx
Children under 18 years of age travelling alone (1)	-	-		Y40	-	-	-

NOTES:

xx – Employee’s staff travel date of joining

(1) Children 18 years of age and older, receive the unaccompanied upgrade class and upgrade order, example 37Y/J27xx

Children under the age of six years are not permitted to travel in the First class cabin regardless of whether they are travelling with an eligible adult or unaccompanied.

# Approved Executive staff based on a need to travel and with two up manager approval.

Jetstar International & Domestic Onload & Upgrade Priority

Onload:

Space Available
36:	Recognition & Incentive Trips (higher priority): Approved employees and accompanying beneficiaries travelling on Recognition Trips.
40:	Long Service Recognition Trips / Stages - STAR Program: Eligible current employees and accompanying beneficiaries (Group A, B, C, D, E) travelling on Long Service Recognition Trips/Stages. Recognition Trips (lower priority): Approved employees and accompanying beneficiaries travelling on Recognition Trips.
42:	High Priority Trip - STAR Program (current employees): Eligible current employees and accompanying beneficiaries.
50:	STAR Program - Space Available QEA travel (current employee & accompanying group A/C/D): Current employees and accompanying Group A (spouse or travel companion) and Group C (children under 24 years of age) and Group D (children aged 24 and over).
51:	STAR Program - Space Available QEA & Long Service Recognition Trips/Stages (unaccompanied Group A/C/D): Group A (spouse or travel companion) and Group C (children under 24 years of age) and Group D (children aged 24 and over) travelling without the employee.
52:	STAR Program - Space Available QEA & Long Service Recognition trips/sectors (former employee & Group A/C/D): Group A and Group C and Group D travelling with the former employee. Long Service Recognition Trips/Stages (former employee & Group B/E): Group B & Group E beneficiaries travelling with the former employee on Long Service Recognition trips/sectors.
54:	STAR Program - Space Available QEA & Long Service Recognition trips/sectors (Group A & Group C & group D of former employee): Group A and Group C and Group D travelling without the former employee.
55:	Jetstar Japan – employees and eligible Group A & Group C beneficiaries
55:	Team Jetstar Casuals - employees and eligible Group A & Group C beneficiaries
55:	Approved Third Party Contractors (Altara / MAM / PT Sumber / Food Design (Neil Perry Consulting) / Accor / Sodexo: Current employees and eligible Group A & Group C beneficiaries
56:	Group B beneficiaries of Current employees: Group B - parents, step-parents, brothers, sisters
57:	Group E – travel companion beneficiaries of current employees
58:	Group B beneficiaries of Former employees: Group B - parents, step-parents, brothers, sisters
59:	Group E – travel companion beneficiaries of former employees
60:	Alliance Partners (eg. oneworld carriers and Emirates) space available: Allocated to employees and eligible beneficiaries of oneworld and Emirates.
73:	Interline leisure: Allocated to employees of interline carriers (other than oneworld or alliance employees)

Upgrade - Jetstar, Jetstar Asia and Jetstar Japan services:

The upgrade priority will be sorted in order as follows:

Priority 1	Employees who are eligible for Business Class through their role (international upgrade priority numbered between 1-8).
Priority 2	All other current employees receive the next highest upgrade priority (international upgrade priority numbered 9).Once a current employee reaches seven years of service or moves into an eligible role (international upgrade priority numbered between 1-8), their upgrade priority will change to a Priority 1.
Priority 0	Applied to bookings where an upgrade has not been requested or when the travellers are not eligible for an upgrade.

An employee’s upgrade priority will remain unchanged on Jetstar Group services once they leave the Qantas Group and remain eligible for post-employment staff travel benefits.

Interline Employees - Duty & Leisure travel eligibility

In accordance with the IATA 788 FOC Policy and bi-lateral interline agreements, the following travel categories apply for interline employees travelling on Qantas services:

TRAVEL CATEGORIES – Interline employees
		Trip Type	Onload Priority	Onload Class	/	Upgrade Class	Upgrade Priority
FIFTY PERCENT (ID50)	Conditionally Firm (Economy class)	ID50	29	Y	/	Y	4099
FIFTY PERCENT (ID50)	Conditionally Firm (Business class)	ID50	29	J	/	J	4099
EXECUTIVES Alliance Partners	Conditionally Firm (DUTY)	FOC	35	J #	/	F	1999
EXECUTIVES All other carriers	Conditionally Firm (DUTY)	FOC	35	J #	/	F	1999
OTHER MANAGEMENT Alliance Partners	Space Available (DUTY)	FOC	49	Y	/	F	1999
OTHER MANAGEMENT All other carriers	Space Available (DUTY)	FOC	49	Y	/	J	1999
OTHER STAFF Alliance Partners	Space Available (DUTY)	FOC	73	Y	/	J	4099
OTHER STAFF All other carriers	Space Available (DUTY)	FOC	73	Y	/	Y	4099

EXECUTIVES Alliance Partners	Conditionally Firm (LEISURE)	FOC	35	J #	/	F	1999
EXECUTIVES All other carriers	Conditionally Firm (LEISURE)	FOC	35	Y	/	F	1999
OTHER STAFF All other carriers	Space Available (LEISURE)	FOC	73	Y	/	Y J	4099 4099
ONEWORLD	Space Available (LEISURE)	FOC ZED	60	Y	/	Y J	4000 4000
EMIRATES	Space Available (LEISURE)	FOC ZED	60	Y	/	Y J	4000 4000

# all Australian Domestic services apply Y class onload only.

Note: All interline employees who do not hold a reservation or listing at the time of check-in and who hold 49 and 73 travel priorities will be allocated 77 onload priority. Uplift is at the discretion of airport staff. This priority will be allocated at time of check-in.

Doctors Under Contract – Discounted travel

CONCESSIONAL QEA REBATE TRAVEL
	ONLOAD PRIORITY	ONLOAD CLASS	/	UPGRADE CLASS	UPGRADE ORDER
ECONOMY – QEA	56	Y	/	Y	4099
BUSINESS UPGRADE – QEAJ	56	Y	/	J	1999 *
FIRST UPGRADE – QEAF	56	Y	/	F	1999 *
Note: * 1999 is replaced with 4099 if travel is on Australian Domestic services.

Breaches of Staff Travel Program Conditions

Breaches of Conditions

Staff Travel is a privilege that may be altered, suspended or withdrawn at the discretion of the Company at any time. Any breach of these conditions may result in action being taken against an employee, former Qantas Group Employee or any other person who has been or is eligible to receive staff / concessional travel benefits. Such action may include, but is not limited to:

the suspension of staff / concessional travel benefits;
the withdrawal of staff / concessional travel benefits;
the application of full commercial charges for travel provided (including reimbursement to the company of visa infringement fines);
disciplinary action, including termination of employment (see Standards of Conduct Policy);
the application of criminal charges.

Use Breaches - Breaches Relating to Use of Benefits

Management of Use Breaches of the Staff Travel Program Conditions

Where travel benefits have been suspended for any current/former Qantas Group Employee and/or any eligible travel beneficiary, then for the term of such suspension the current/ former Qantas Group Employee and/or eligible travel beneficiary cannot access any travel benefit from any other current/retired staff.

The Company may conduct random audits of employees’ and/or their Travel Beneficiaries’ Staff Travel use.

Where an audit identifies potential Use Breaches by an employee and/or beneficiary, the Company may require the employee to demonstrate and substantiate, to the Company’s satisfaction that their and/or their Travel Beneficiaries’ use of Staff Travel has been in accordance with this Policy.

In order to substantiate their and/or their Travel Beneficiaries’ use of Staff Travel in accordance with this Policy, employees may wish to consider retaining any documentary evidence (such as tour itineraries, concert/theatre/theme park tickets, etc.) they believe would substantiate their and/or their Travel Beneficiaries’ use of Staff Travel benefits and would like the Company to consider when conducting an audit.

Where, after being asked by the Company to substantiate their or their Travel Beneficiaries’ use of Staff Travel, an employee fails to satisfy the Company that their and/or their Travel Beneficiaries’ use of Staff Travel has been in accordance with, and not in breach of, this Policy, action may be taken in accordance with the “Breach of Conditions” clause above.

Note: Where a breach of these conditions by an employee warrants disciplinary action, the matter may also be dealt with concurrently, but separately, pursuant to relevant disciplinary procedures.

Examples of Use Breaches

Employees may be required to demonstrate, to the Company’s satisfaction, that:

They and/or their Travel Beneficiaries’ have not used rebated travel for Commercial Purposes.
They and/or their Travel Beneficiaries have not wilfully deceived/defrauded the Company in relation to staff travel, including misrepresentation of a third party as an eligible beneficiary.
They and/or their Travel Beneficiaries have not held both commercial and staff rebated tickets / bookings on the same route (eg: Sydney – London High Priority trip for travel on 1st January) and a commercial for the same day.
They and/or their Travel Beneficiaries have not attempted to claim any commercial benefit, such as Frequent Flyer points or access to the Qantas Club against staff travel tickets.
They and/or their Travel Beneficiaries have not used travel concessions for, or as part of, any negotiation or settlement process involving the employee and a third party (including a nominated travel companion).
They and/or their Travel Beneficiaries have not received financial, commercial or any other form of gain in relation to the distribution of staff travel beneficiary benefits eg: the sale of staff travel benefits or the attempt to sell or facilitate the sale of, staff travel benefits in any matter what so ever.
They and/or their Travel Beneficiaries have not solicited rebated travel tickets from other airlines, without the explicit authority of the appropriate Executive Manager or Regional Manager.
They and/or their Travel Beneficiaries have not used or attempted to use staff travel tickets for a travel beneficiary who is no longer eligible to travel.
There has not been use of oneworld travel by a Group A travel companion or Group B parent or sibling where they do not remain listed as an eligible beneficiary for at least 12 months.
They have not allowed their Travel Beneficiaries or others to make Staff Travel bookings.
They have not provided passwords to access the Staff Travel website to Travel Beneficiaries or others.
They have not paid for a Staff Travel booking or allowed a travel beneficiary or other person to pay for a Staff Travel booking using a credit card in the name of someone other than the employee or one of the employee’s nominated travel beneficiaries.
They and/or their Travel Beneficiaries have not committed any other act in relation to the use of Staff Travel benefits which may be in breach of these conditions.
They and/or their Travel Beneficiaries have not purchased interline tickets for which they are not eligible.

Conduct Breaches - Breaches relating to conduct while using Benefits

Management of Conduct Breaches of the Staff Travel Program

If a possible breach of the Staff Travel Program Conditions is identified, the matter will be managed in accordance with the following general process:

The Company will seek details of the alleged breach of Program Conditions. If it appears that the conduct, if substantiated, may warrant disciplinary action, a concurrent disciplinary investigation should be conducted pursuant to the Standards of Conduct Policy;
The Company will contact the employee with whom the alleged breach of Program Conditions is associated ("Respondent") to inform them of the allegations and ask them for their response to the allegations;
The Respondent will provide the Company with their response to the allegations;
The Company will consider the allegations, the response and any other relevant evidence and information and will determine that:
- The allegations are unsubstantiated and no action is necessary; or
- The allegations are substantiated and discretionary action should be taken (which may include the suspension or withdrawal of staff travel benefits); or
- The allegations are substantiated, discretionary action should be taken (which may include the suspension or withdrawal of staff travel benefits) and a disciplinary investigation should be conducted if one has not already commenced.
The company will inform the Respondent, in writing, of the outcome of the investigation and any action being taken.

Examples of Conduct Breaches:

Failure to obtain appropriate authorisation to leave work early or return to work on time when using staff travel.
Use of staff travel while an Employee is directed to not attend work for any reason, without the prior written approval of the Employee’s Manager or another Manager nominated by the Company.
It is against Company Policy to purchase, both, a booked commercial or confirmed staff ticket (Long Service and High Priority Trip bookings) and a staff space available ticket for travel on the same flight and attempt to utilise the staff space available booking against the commercial or confirmed staff booking.
Disregard of laws or customary practices whether or not such resulted in financial loss or embarrassment to Qantas or the Australian Government (this includes violation of visa/customs regulations).
Misbehaviour or misconduct will not be tolerated, whether it be in person or by telephone, at a Staff Travel office, Airport Terminal, aboard an aircraft or anywhere else where the employee/beneficiary is receiving rebate travel or airline discount privileges.
Staff passengers must not request seat changes with commercial passengers on board an aircraft.
Any act or omission by an employee/beneficiary which delays an aircraft's departure.
Failure to board an aircraft that the staff traveller has been accepted for travel and onloaded to ie: assigned a seat number via airport check-in or online check-in and the staff traveller has not presented for uplift on the designated flight.
Dishonour of any form of payment for staff travel tickets will result in an automatic temporary suspension of all travel benefits until the matter is finalised.
When credit card or debit card payments are rejected a service fee may apply.
Altering staff travel bookings and / or tickets to conditions different to the original conditions of issue, without authority from the Staff Travel office.
Using Qantas IT systems to on-load or upgrade a staff travel ticket (or block seats for staff travellers) outside of Airport normal operating procedures or when not rostered on duty.
Accessing restricted areas when travelling on a staff ticket e.g. accessing aerobridge prior to boarding commencement, opening aerobridge door on exit from aircraft, accessing restricted areas such as ramp, etc when not on rostered operational duty.
The addition of frequent flyer information to staff travel bookings is not permitted.
Sharing confidential company information (for example, load information) on public forums including but not limited to Facebook, Twitter (X), etc is not permitted.
Use of oneworld travel by Group A travel companions where they do not remain listed as an eligible beneficiary for at least 12 months.
Any other breach of Company policies.

Note: Where a breach of these conditions by an employee warrants disciplinary action, the matter may also be dealt with concurrently pursuant to relevant disciplinary procedures.

Restrictions with Dismissal or Misconduct

An employee summarily dismissed or terminated for misconduct, may not benefit from the Staff Travel Program available to another employee, viz Brother, Sister, Spouse, Parents or Travel Companion etc.

Additionally, a current employee may not nominate a former employee (or a former travel beneficiary), who has had their travel benefits terminated, as a travel beneficiary.

Recreational Use Only

Travel concessions are only to be used for tourism, leave and recreational purposes. These concessions may not be used for private business or services for third parties.

Benefits are extended to Travel Companions for the purposes of increasing employees’ enjoyment of staff travel by allowing employees to travel with a companion of their choice for leisure purposes. It is not intended that Travel Beneficiaries be provided with concessional travel for purposes that are not connected with the employee.

Non-Transferable

Travel concessions are personal and not transferable.

Breach of Staff Travel Conditions

Breach of these conditions will result in disciplinary action which may include:

Re-imbursement to the Company of the difference between the rate of travel used and the commercial rate applicable at the time of travel;
Loss of staff travel benefits; and/or
Termination of employment.

Unfit for normal duties

Use of staff travel whilst unfit for normal duties

An Employee who is unfit for normal duties is not permitted to use staff travel during the period in which the Employee is unfit or partially-fit without obtaining prior approval as specified below. This includes, but is not limited to, Employees who are subject to working restricted duties, on Sick Leave, Workers Compensation or Temporary or Initial Disability benefits (eg. paid through the Qantas Superannuation Scheme).

The request must be linked to a specific trip or trips and cannot be for an open-ended period or for an unspecified destination.

The process to obtain approval is as follows:

A Staff Travel Medical Clearance Form must be completed by the Employee and their treating doctor at least 14 days prior to any travel, and
The Staff Travel Medical Clearance Form must be submitted to the Employee’s manager at least 14 days prior to the travel. The Manager is responsible for approving the Employee’s use of Staff Travel whilst unfit, and
The Manager may delegate approval to an Occupational Rehabilitation Advisor and/or Qantas Medical at their discretion

Approval of Employee requests submitted within 14 days of intended travel is subject to the Manager’s discretion.

The purpose of these clearances is to ensure that the Employee is medically fit for the purpose of air travel; that their condition is not likely to be aggravated by the proposed travel; and that the proposed travel is not likely to interfere with medical treatment, rehabilitation or recovery. Employees who are currently certified as medically unfit for all duties are generally not fit to undertake air travel due to the implied severity of their medical condition. Managers should discuss such cases with an Occupational Rehabilitation Advisor and/or Qantas Medical. Employees with relevant medical conditions must also meet the Qantas Passenger Clearance Guidelines.

For approved Staff Travel Medical Clearances, employees should take into consideration how care will be accessed and/or funded for any injury or illness that may deteriorate or exacerbate whilst travelling. It should be noted that standard travel insurance may not cover persons for conditions that are pre-existing, and conditions related to compensable injury may not be covered by the associated insurer should the condition exacerbate or deteriorate whilst travelling. Employees may personally be liable for any costs incurred in these scenarios and should seek their own advice regarding travel insurance under these circumstances.

An employee may not use staff travel during a period of being unfit for normal duties where -

Any part of the Staff Travel Medical Clearance Form remains incomplete; or
Appropriate approvals have not yet been issued as per items 1 or 2 above.

Staff Travel Dress Guidelines

These guidelines are intended to create a positive experience when using Staff Travel. Please be mindful of your choice of clothing and footwear when using Staff Travel on Qantas Group flights and ensure your beneficiaries have all the information they need for a seamless experience.

Item of clothing	Permitted
Smart casual attire for the intended class of travel	Yes
Neat shorts of an appropriate length	Yes
Clean, neat sports or training shoes (including sneakers and sandshoes)	Yes
Thongs and bare feet	No
Head to toe gym wear	No
Beachwear (including singlets and broadshorts)	No
Sleepwear (including ugg boots and slippers)	No
Clothing featuring offensive images or slogans	No
Revealing, unclean or torn clothing	No

Qantas Lounges

Qantas Club Membership Eligibility

Qantas Group current and former employees are permitted to hold membership of The Qantas Club or Frequent Flyer programs, however these are only to be used in conjunction with commercial tickets.

Employees and beneficiaries who become members of the Qantas Frequent Flyer program are not permitted to earn Frequent Flyer points nor access Qantas Lounges when travelling on Staff Travel.

Access to Qantas Lounges

When travelling on staff travel, Qantas Group current and former employees including their eligible beneficiaries, may not access Qantas or Partner Lounges without appropriate authorisation.

Qantas Club or Frequent Flyer members may only access Qantas or partner lounges when travelling on commercial tickets.

Exception: Qantas Group current and former employees and their beneficiaries travelling on staff travel may access Qantas Lounges when they are a guest of a Qantas Club member or eligible Frequent Flyer travelling on a Qantas commercial ticket. They must hold a boarding pass for outbound domestic and/or international travel on the day the access is sought to the Qantas Lounge.

Access is also permitted where the current and former employees have a Thank-Q Invitation to access the Qantas Lounge.

Meals and Inflight Products

Qantas Group current and former employees and eligible beneficiaries, when travelling on staff travel in First, Business, Premium Economy or Economy Class, must be aware of the following points:

Meals – Qantas Group flights

Commercial passengers always have the first choice of meal options.
Catering is not guaranteed on Qantas Group flights for staff travellers.
Preferred meal options may not always be available for staff travellers after catering to commercial requirements are met.
Special meals cannot be requested when travelling on staff travel.

Meals – Jetstar Group flights

Commercial passengers always have the first choice of meal options.
Catering is not guaranteed on Jetstar Group flights for staff travellers.
Meals are only included in Business or Economy on Long Haul International flights operated by the Boeing 787 Dreamliner.
Meals are not included on all other Jetstar Economy flights and must be purchased separately and paid for in-flight.
Special meals cannot be requested when travelling on staff travel.

Inflight Products – Qantas Group Flights

Qantas Group employees/former employees may accept Amenity Kits in any cabin and Qantas pyjama sets, however, these items are a 'cost' to the Qantas Group, so staff travellers are asked to consider this and decline to accept the amenities if they do not require them.

Inflight Products – Jetstar Group Flights

Economy Class – In-flight entertainment is not included and will have to be purchased.
Business Class (Boeing 787 Dreamliner) – In-flight entertainment is complimentary.

Conduct

Staff Travellers must conduct themselves in a manner that does not to draw attention to themselves.
If Cabin Crew request a seat change, staff travellers must comply without question, regardless of the reason.

Baggage Allowances

The baggage allowances for staff/duty travel differ from commercial baggage allowances.

Checked baggage allowances

Checked baggage allowances on Qantas, QantasLink and Jetstar, Jetstar Asia and Jetstar Japan flights are set out below.

The Qantas Group strictly enforces checked and carry-on baggage allowances. Where the weight or number of pieces exceeds the permitted baggage allowance, excess baggage charges will be imposed. Staff travellers receive generous checked baggage allowances and must ensure that they comply with the relevant allowance limits or otherwise be prepared to pay for any excess amounts.

Additional baggage for Qantas and QantasLink flights can only be purchased at the Airport on the day of departure.

Additional baggage for Jetstar, Jetstar Asia and Jetstar Japan flights can be pre-purchased by contacting the Jetstar Tradeline.

Qantas Australian Services

2 pieces per ticketed passenger.

A single piece must not weigh more than 23kg (50lb). Infants – no allowance

QantasLink

2 pieces per ticketed passenger.

A single piece must not weigh more than 23kg (50lb). Infants - no allowance

QantasLink – to/from Lord Howe Island

1 piece up to 14kg (30lb) per ticketed passenger.

Above 14kg and up to 23kg may not travel on the same flight due to aircraft weight restrictions.

QantasLink – to/from Mount Hotham

Limit of one ski or snowboard bag per passenger and one other piece of baggage, with a total kit of not exceeding 23kg.

Qantas International (excluding The Americas)

46kg per ticketed passenger.

There is no restriction on the number of pieces within the weight allowance for international travel.

No single item of checked baggage may exceed 32kg (70lb).

Infants - 10kg (22lb).

Qantas - to/from The Americas (North and South America)

2 pieces per ticketed passenger.

A single piece must not weigh more than 32kg.

Infants - 1 piece maximum 10kg (22lb), total dimensions must not exceed 115cm (45in).

Jetstar

Economy: A maximum of 20kgs per passenger*. Business: A maximum of 30kgs per passenger*.

*Passengers do not include infants who are not occupying an aircraft seat.

Additional checked baggage up to 40kg can be pre-purchased via the Jetstar Staff Travel Tradeline.

Business class baggage allowances will be honoured for staff travellers downgraded from Business to Economy class at the airport.

Interline Carriers International

Minimum free baggage allowance: one piece (up to 20 kilos) per ticketed passenger on services where the piece system applies or 20 kilos on all other services.

Infants - 10kg

Refer to www.flyzed/info for Transporting Airline Baggage Allowance policy.

Excess baggage charges may be collected by the Transporting Airline, at its discretion, at the applicable rates.

Carry-on Baggage allowances

Qantas International	1 x 115cm bag = 56cm + 36cm+ 23cm OR 1 x 185cm non-rigid garment bag = 60cm + 11cm + 114cm
Qantas Australian Domestic QantasLink (except Dash 8 services)	1 x 115cm bag = 56cm + 36cm + 23cm Up to 10kgs. OR 2 x 105cm bags = 48cm + 34cm + 23cm One piece up to 10kgs; 14kgs total. OR 1 x 105cm bag = 48cm + 34cm + 23cm + 1 x 185cm non-rigid garment bag = 60cm + 11cm + 114cm One piece up to 10kgs; 14kgs total.
Dash 8 Services	1 x 105cm bag = 48cm + 34cm + 23cm Up to 7kgs.
Jetstar	Economy: One carry-on bag per passenger, plus one small personal item, with a combined weight of no more than 7kg. Business:* Two carry-on bags per passenger, each 7kg or less, plus one small personal item, with a total combined weight of 14kg. *Passengers do not include infants who are not occupying a seat.

In addition to your carry-on baggage allowance, you may also carry onboard one small personal item such as a handbag, laptop computer*, overcoat, small camera, a reasonable amount of reading material or a small amount of duty-free goods (where permitted).

When packing your carry-on baggage:

Ensure you take essential medication and prescriptions onboard with you in your carry-on.
Keep it as light as possible as there can be considerable distances to walk at some airports and space inside the cabin is limited.
If you're carrying fragile or valuable items, ensure they are appropriately packed.

USA flights only: there is no limit on the number of pieces of mobility equipment allowed to be carried for customers with a disability and it doesn’t count toward the carry-on baggage allowance.

Baggage Policy – Australian Domestic services

All Qantas Group staff travellers travelling on duty or leisure travel within Australia only will be required to wait for the next available flight if their baggage does not arrive on the flight they have travelled on.

This standard will be adhered to only when the next arriving flight from the point of the passengers’ origin is within 1.5 hours of their arrival at the destination airport.

If the next available service from the point of the passenger's origin is in excess of 1.5 hours or if the passenger’s baggage fails to arrive on the next scheduled service, then a mishandled baggage file will be raised, and the staff member will be subject to the standard conditions, policies and procedures as a full commercial passenger.

Please note - the limits set out above take priority over any other limits set out on qantas.com or your e-ticket.

Unaccompanied Minors and Young Passengers

To ensure the protection and safety of the children of employees and former employees, when travelling on Qantas Group services, certain children must travel as unaccompanied minors and others may be required to have an Escort travelling with them.

The following regulations apply to travel on Qantas services only and are in addition to and subject to the conditions contained in the "Airport Product and Service Manual" (Airport reference guide).

Travel Categories – Unaccompanied Minors

The unaccompanied onload and upgrade priority will be applied to children travelling unaccompanied. Unaccompanied children are eligible to travel in Economy Class only.

Acceptance for Travel

Travel for unaccompanied minors shall be on an end-to-end basis only. Stopovers are not permitted en route.

Irrespective of the Travel Category or booking status, unaccompanied minors will not be accepted for travel on flights where it is anticipated that an offloading may occur en route.

If, however, unaccompanied minors are accepted for travel they will not be offloaded en route for any reason.

The above regulations will be applied at the discretion of Airport Handling staff.

Escort requirement

A passenger aged 16 years or over may accept responsibility for an unaccompanied minor 11 years of age or under.

The unaccompanied minor in this situation may travel at any applicable rebate and as such may have a different Travel Priority and Seating Priority to the escort.

With regard to upgrades to First or Business class, children may not be granted an Upgrade Class higher than they would normally receive when travelling with their parents or the upgrade class of the escort (whichever is lower). The Escort and child must travel in the same class.

Important Note: In a situation where seating availability is minimal and it becomes necessary to offload one or other in the part, both passengers will be offloaded.

Restrictions - Unaccompanied Minors and Young Passengers

Qantas International travel

	UP TO 5 YEARS(incl)	6 TO 11 YEARS (incl)	12 TO 15 YEARS (incl)
Australian Domestic QF1-399	Escort required *	Unaccompanied Minor Procedures apply	Unaccompanied Procedures apply – on request
International QF1-399 Single sector	Escort required *	Unaccompanied Minor Procedures apply	Unaccompanied Procedures apply – on request
International QF1-399 Multi-sector	Escort required *	Escort required *	Escort required *

Note: Children aged 5 years may travel as unaccompanied minors on services of up to 6 hours duration.

(*) An Escort for a child of an employee/former employee must be a staff passenger on the same (or lower) travel priority as that of the child passenger.

A commercial passenger cannot be an Escort of a child on a staff ticket.

Qantas Australian Domestic travel

	UP TO 4 YEARS(incl)	5 TO 11 YEARS(incl)	12 TO 15 YEARS(incl)
Domestic QF400 and above Single Sector	Escort required *	Unaccompanied Minor Procedures apply	Unaccompanied Procedures apply – on request
Domestic QF400 and above Multi-sector	Escort required *	Escort required *	Escort required *

Note: Children aged 5 years may travel as unaccompanied minors on services of up to 6 hours duration.

(*) An Escort for a child of an employee/former employee must be a staff passenger on the same (or lower) travel priority as that of the child passenger.

A commercial passenger cannot be an Escort of a child on a staff ticket.

Jetstar services - Unaccompanied Minors and Young Passengers

Jetstar does not accept Unaccompanied Minors.

Young Passengers travelling alone must meet Jetstar’s Independent Traveller Policy
(http://www.jetstar.com/au/en/help/articles/independent-travellers-and-accompanying-passengers

UP TO 4 YEARS(incl)

5 TO 11 YEARS(incl)

12 TO 15 YEARS(incl)

Domestic – Single sector JQ400 and above

Escort required *

Jetstar’s Independent Traveller Policy

applies (YPTA) **

Domestic – Multi sector JQ400 and above

Escort required *

Jetstar’s

Independent

Traveller Policy applies (YPTA) **

(**) Where a Young Person is travelling on Jetstar flights and is also an Accompanying Passenger for younger children, they must be at least 15 years old to escort.

Operating Crew (Qantas Airlines) – Special Conditions

Children of operating crew members, aged 6-15 years inclusive, who travel on the same aircraft as their parent are regarded as travelling alone and must be considered as an unaccompanied minor.

However, should an operating crew member wish to take any of their children on their operating pattern, the requirement that, a parent/guardian be nominated for the country of disembarkation and a person be nominated to meet the unaccompanied minor at the destination port will be waived.

The Company cannot guarantee that the crew member's operating pattern will not be changed after departure from their home port. Furthermore, the Company's prime concerns are firstly the welfare of the child and secondly, assurance that the presence of the child will in no way be detrimental to the performance of the crew member.

For these reasons, the following precautionary regulations will be applicable.

Staff Travel may only be undertaken on non-restricted flights.
Children under 6 years of age cannot travel without an escort (operating crew are not classified as escorts). Exception: Children aged 5 years may travel as unaccompanied minors on services of up to six hours duration.
Children aged 6-15 years inclusive may travel on either single or multi sector flights and be considered unaccompanied minors, in accordance with the above special conditions.
Travel is permitted in Economy class only. Exception: In accordance with special provisions, children of operating Qantas Airlines Long-haul and Short-haul Tech Crew may be permitted to purchase upgrade tickets for travel in the First or Business cabins.

Accompanied Travel priority for beneficiaries of operating tech and cabin crew:

Eligible Group A (spouse/defacto/domestic partner/travel companion) and Group C (children under 24 years of age) and Group D (children aged 24 and above) beneficiaries of tech and cabin crew of eligible Qantas Group entities may be allocated the accompanied onload and upgrade priority when accompanying the operating crew member.

Crew member to book travel via Staff Travel Online (book as unaccompanied travel)
Email details of the booking reference number and a copy of the crew member’s operating pattern and roster to stafftravel@qantas.com.au to have the priority updated from unaccompanied (51Y) to accompanied (50Y) travel.
Please allow at least three days for the email to be actioned by the team
If the Group C and/or Group D child is travelling without the Group A beneficiary, the priority remains as unaccompanied travel.
Exception for Qantas Airlines Long-haul and Short-haul Tech Crew: Group C and Group D children can be booked without the Group A beneficiary, and the priority is updated to accompanied. The purchase of upgradeable tickets is permitted when booking a Group C child under the age of 18 years.
Group B and E beneficiaries are not eligible for the accompanied priority when accompanying an operating crew member.

Re-employment within Qantas Group

A permanent employee with post-employment benefits current at the date of re-employment (gained from a former employment with the Qantas Group), will become eligible for the staff travel benefits of a current employee immediately on appointment.

If the previous travel benefit was available for a specific time frame, this time frame will not be extended upon subsequent termination.

On subsequent termination the employee can use the staff travel benefits applicable to the most recent employment period and/or those of their former employment period.

Re-employment within 3 months

A permanent employee who had previously terminated from the Qantas Group and was subsequently re-employed by the Qantas Group, with a maximum three months break in employment, will be eligible to Qantas Staff Travel benefits immediately and may be recognised for their previous service for staff travel purposes (that is, the staff travel date of joining may be adjusted to take into account the previous service with the Group for staff travel purposes only).

Re-employed post termination by Ill Health, Disability or Workers Compensation

An employee that terminated from the Company as a result of Workers Compensation, or terminated (or resigned) due to recognised ill-health or disability reasons, and is re-employed by the Company in their original position, within a 4 year period of their termination date, will, for Staff Travel purposes, be recognised for their previous service less the time absent from the position.

The adjusted staff travel date of joining is for staff travel purposes only and will not apply for any other employment benefits.

Long Service Recognition trips/sectors milestones will be in accordance with the new and adjusted date of joining.

The Long Service Recognition trips/sectors balances from the 'previous' employment period will continue as per normal anniversary date.

Compassionate Travel

Approval may be granted, at short notice, for current employees requiring ticketing for travel of an urgent compassionate nature, involving bereavement or serious illness of members of the employee's immediate family, or the immediate family of the employee’s spouse.

The definition of immediate family of the employee is restricted to the following relationships to the employee:

Spouse/domestic partner, children, parents/step-parents, brothers, sisters, grandparents, grandchildren, father-in-law, mother-in-law, brother-in-law, sister-in-law, son-in-law, and daughter-in-law.

Cousins, aunts and uncles etc., nominated Travel Companions, who are not immediate family; do not qualify for the compassionate travel category.

Former employees and/or their family members do not qualify for the Compassionate priority.

An employee wishing to request compassionate travel for themselves or their eligible family members should contact their manager or their Departmental People Manager who will then seek advice from Qantas Staff Travel about the possibility of applying a compassionate travel category. The Manager or Departmental People Manager may require documentary evidence to validate the compassionate request.

If the travel is of an immediate nature (i.e. within 24 hours of next available flight) and opportunities for travel on the outward journey are limited, consideration will be given to the allocation of a Compassionate Travel Priority on Qantas and Jetstar Group services to assist with passage.

The allocation of a Compassionate Travel Priority will be at the discretion of the Staff Travel Department or nominated out-station representative.

Compassionate travel is viewed seriously by the Company. All efforts are made at home base and on-line ports to ensure safe and easy passage thus minimising any distress to the employee and/or other beneficiaries. Any staff member found abusing Compassionate Travel will have disciplinary action taken against them as per the Standards of Conduct policy.

Employees who have been granted Family Leave as per the Family Leave Policy may be eligible to Compassionate Travel providing approval from the relevant People Manager is received.

Compassionate Travel Eligibility

Employees who have qualified for concessional travel upon employment, are eligible for Compassionate Travel consideration for travel on Qantas and Jetstar Group flights.

Requests made during Staff Travel operating hours

Requests for compassionate travel during Staff Travel operating hours should be directed to the employee's Human Resources Department.

Should approval be granted the People Department or representative shall contact the Qantas Staff Travel Department, or at outstations the Staff Travel representative, to arrange a booking.

Staff Travel Phone business hours are:

(AEST) 0800-1600 Monday to Friday

Email address is stafftravel@qantas.com.au

Requests made outside Staff Travel operating hours

Arrangements for handling requests for compassionate travel outside Staff Travel operating hours are at the Station Manager's discretion.

Employees are reminded that the relevant management teams may only approve requests of an urgent compassionate nature, involving bereavement or serious illness of the employee or employee spouse's immediate family.

Requests for non-compassionate travel cannot be approved. Such travel should be booked via Staff Travel Online only.

Specific Needs

Qantas recognises that some employees and their beneficiaries may have specific needs when travelling, either for medical or religious reasons, and as far as is possible, we do not want these needs to restrict employees from using staff travel.

At the time of application for staff travel tickets, it is important that employees contact the Qantas Staff Travel office or the Jetstar Trade Line to provide full details of those passengers with specific needs, in order that appropriate advice and relevant action, if applicable, can be taken.

However, the nature of staff travel does have limitations for everyone and those less able should give consideration to the practicalities of undertaking travel, especially on a space available basis.

On occasions where travel is undertaken, employees and their beneficiaries should be aware that, in line with regular Staff Travel Program Conditions, ground and cabin staff must not be diverted from their normal duties towards our commercial customers, and, so far as is possible, the employee and beneficiary should be responsible for providing any care and attention required.

The information below is related to travel on Qantas Airways flights only.

Other carriers may have different or less flexible procedures. It is recommended that employees contact the relevant airlines for guidance if they are considering travelling on their services.

Wheelchairs

Any requirement for a wheelchair should be made known at the time of booking application. The availability of wheelchairs for staff passengers will be subject to commercial requirements and this, combined with the uncertainties of staff travel, make it impossible to guarantee the provision.

Wheelchairs, if provided, will only be made available for use within the terminal building. Employees or their nominees may travel with their own wheelchair or any other mobility vehicle. If you are travelling with a battery powered mobility aid, you're required to obtain dangerous goods approval for it.

Plaster Casts

Employees and/or eligible nominees with limbs in plaster will be permitted to use rebate travel concessions. If a plaster has been applied within 48 hours of expected travel, the plaster must be split prior to travel. Travel clearance is required if travelling with Jetstar within 7 days of fracture/cast application in accordance with the Qantas Group Medical Clearance Guidelines.

Stretcher Cases

There are no facilities available to employees or eligible nominees for the carriage of a stretcher case using rebate travel concessions. Employees should contact their Insurance Company for assistance.

Blind/Deaf Passengers

Employees who are blind, partially sighted, deaf or hard of hearing may authorise a designated beneficiary to conduct all booking transactions on their behalf.

In line with provisions made for similarly placed commercial passengers, employees and/or their beneficiaries in this category may travel unaccompanied providing they are self-reliant and able to conduct all formalities and personal requirements themselves.

Travelling with a Service Dog

Staff travellers are eligible to travel with a Guide, Assistance or Hearing Dog. Employees are advised that quarantine restrictions may apply.

The following conditions/requirements are in place in order to accommodate the Service Dog:

The dog must be a Guide or Hearing Dog, otherwise the staff traveller will need to complete an application form at least 7 days prior to planned travel;
The staff traveller must carry their own moisture absorbent mat as there may be insufficient notice for the airport to provide one;
Due to safety considerations the dog must be seated in an Economy Class window seat, with the handler sitting in the middle seat. If this is not possible due to the seating location of commercial passengers, the staff traveller may not be accepted for travel or may be offloaded from the flight, even if there are single seats available elsewhere on the aircraft;
Where a bulkhead seat is not available, the dog will be seated in a regular seat with less room for the dog;
It is preferable that the staff traveller and dog are pre-boarded if at all possible.
This is to enable an individual safety brief, placement of the moisture absorbent mat and to ensure the dog is tethered to the seat leg in accordance with the relevant regulations and cabin procedures. If they are last to board, this has the potential to cause a delay due to the requirements mentioned.
All of the dog’s details will be managed by the Staff Travel office.
Please contact the Staff Travel office with the booking reference and following information:
- Name of dog
- Type of service dog (example; vision or hearing-impaired service dog)
- Length of dog (in centimetres)
- Weight of dog (in kilograms)
- Training Organisation

Special Meals

Regrettably, it is not possible to pre-book special meals for staff travel passengers, and therefore employees and their eligible nominees who for medical or religious reasons require a special diet, must provide their own food, in sufficient quantity, to last them for the duration of the flight.

Medical Conditions

All passengers with medical conditions, e.g. chronic heart and / or respiratory disease or who have undergone recent surgery must complete the necessary Medical Information Sheet and seek clearance from Qantas Aviation Health Services.

All passengers who require medication during a flight are responsible for ensuring they have sufficient quantities of the medication to last the duration of the flight and that this medication is readily accessible i.e. not packed in checked baggage. The passenger is responsible for providing appropriate storage containers for any medication.

Passengers should be aware that any treatment or medication must be self-administered. Cabin staff must not be approached and asked for assistance except in an emergency. Passengers may travel with their own essential medical equipment e.g. peritoneal dialysis, providing any necessary equipment is carried in line with the respective Conditions of Carriage. Details of the conditions of carriage of medical equipment may be obtained from the Qantas Aviation Health Services department or from the relevant page in AIS Topic: Medical Handling. Prior approval may be required for certain equipment due to Dangerous goods.

Passengers requiring an oxygen cylinder(s) inflight are advised that they cannot use staff travel. Due to the unconfirmed nature of staff travel, there can be no guarantee of uplift of the passenger and as the oxygen cylinder(s) require installation on the aircraft well ahead of departure, it is impracticable to permit staff passengers to travel under these circumstances. Passengers requiring oxygen cylinder(s) are advised to contact commercial reservations and ask for Special Handling.

Jetstar does not provide travel oxygen for passengers – it must be supplied directly by staff travellers if required.

On some Jetstar operated flights, you may bring on board a portable oxygen concentrator or an oxygen cylinder – please refer to the list below:

Jetstar Airways (JQ) Airbus A320/A321 and Q300 - a concentrator or a cylinder is allowed on board
Jetstar Airways (JQ) Boeing 787 Dreamliner - you may bring a concentrator on board. However, a cylinder is not allowed on board
Jetstar Japan (GK) Airbus A320 - neither concentrators nor cylinders are allowed on board

All Travel Oxygen concentrators and cylinders must be approved as per Commercial passenger process. You must complete and then submit a Qantas Group Medical Clearance Form at least five business days before you travel to be approved for travel for Jetstar (JQ coded) fights.

Jetstar Japan (GK) cannot make any provision for customers who require travel oxygen.

For requirements, responsibilities and documentation for Portable Oxygen Concentrators and Oxygen cylinders please find Jetstar’s Travel Oxygen website: http://www.jetstar.com/au/en/help/articles/travel-oxygen.

Flying whilst pregnant - Qantas

Concessional travel when a passenger is pregnant may be undertaken provided that the medical conditions are met.

Flights 4 hours duration or greater

You can travel up to the end of the 36th week for single pregnancies and the end of 32nd week for multiple pregnancies (e.g. twins).

Flights less than 4 hours duration or greater

You can travel up to the end of the 40th week for single pregnancies and the end of 36th week for multiple pregnancies (e.g. twins).

Medical clearance is required if you are having complications with your pregnancy.

Following a normal pregnancy and birth, both mother and baby are fit to fly after 48 hours. If the baby has been born by Caesarean section, the mother should not be accepted for travel for at least seven days post birth of the child.

Further details can be located on www.qantas.com.

Flying whilst pregnant – Jetstar Group

Staff travellers who may be pregnant are able to travel with Jetstar Airways, subject to the length of their flight time and how many weeks along they are with their pregnancy:

Flights of less than 4 hours duration

Single pregnancy – can travel up to the end of the 40th week of pregnancy
Multiple pregnancy – can travel up to the end of the 36th week of pregnancy

Flights of 4 or more hours duration

Single pregnancy – can travel up to the end of the 36th week of pregnancy
Multiple pregnancy – can travel up to the end of the 32nd week of pregnancy

If travelling on a Jetstar group flight and staff traveller has an uncomplicated pregnancy and are travelling in their first 28 weeks of pregnancy on a Jetstar flight, staff travellers will not be required to carry any medical documentation with them.

If more than 28 weeks pregnant, staff travellers will need to carry a certificate or letter from a registered doctor or registered midwife, dated no more than 10 days prior to travel confirming:

the estimated date of delivery;
whether it is a single or multiple pregnancy;
that there are no complications with the pregnancy

The certificate or letter needs to be available on request and be carried the airport and during the flight inside your carry-on baggage.

When travelling on Jetstar Airways (JQ) staff travellers will be required to complete the Qantas Group Travel Clearance form to obtain medical clearance if their pregnancy is not routine or has complications. Staff travelling on Jetstar Japan (GK) will be required to complete their Travel Clearance forms to obtain medical clearance.

Staff travelling on Japan domestic flights operated by Jetstar Japan (GK) will only need to carry a certificate or letter from a registered doctor or registered midwife if they are more than 35 weeks pregnant.

Staff travelling on board any Jetstar Japan (GK ) International operated flights will still be required to have the mandatory certificate or letter from a registered doctor or registered midwife, dated no more than 10 days prior to travel if they are more than 28 weeks pregnant.

Qantas Social and Sporting Club Travel

Qantas recognises the formation of social, cultural, sporting and other clubs, formed by and open to, membership of Qantas employees.

Club Eligibility

These guidelines apply to Australian based Employees of the Qantas Group, unless otherwise specified.

Registration of Qantas Clubs is determined by the Manager HR Policy & Knowledge at their sole discretion.

Please refer to the Qantas Group Policies – Qantas Social and Sporting Club Guidelines for the details pertaining to the formation, operation and ongoing management of a Qantas Club.

Staff Travel credit allocations

A maximum $300 of travel credits may be awarded to each Qantas Club each calendar year following the completion of the annual audit process and subject to ongoing compliance with these Guidelines.

The Manger HR Policy and Knowledge will confirm each Qantas Club’s eligibility at the conclusion of the annual audit period in January of each year.

The conditions for the awarding of staff travel credits are as follows:

a staff travel credit can only be allocated to an individual’s staff travel profile. As such the individual must have access to staff travel benefits;
staff travel credits can only be redeemed on Qantas or Jetstar staff travel trip types;
the award of $300 of travel credits can be made in multiples of $100;
staff travel credits can be awarded from February to December of each year following the completion of the annual audit;
once a staff travel credit has been awarded, the credit will be valid for a period of 12 months; and
where a Qantas Club has not accessed the full allocation of staff travel credits during the calendar year, there will be no roll-over of non-awarded staff travel credits for the Qantas Club in the following year.

Application for staff travel credits

The Qantas Club Executive is responsible for making an application for Qantas staff travel benefits. The application must be made by contacting People Services on dutytravel@qantas.com.au. The following details are to be provided with the application:

name of Qantas Club on behalf of which the request is being made;
the requestor’s office/position within the Qantas Club;
name of individual for staff travel credit award;
staff number of individual; and
the amount of staff travel credit (Note: this cannot exceed the Qantas Club’s allocation for the calendar year).

The recipient of the staff travel credit award will receive a confirmation email from People Services.

Tropical Leave

Employees based at Australian locations north of the Tropic of Capricorn are eligible to one free trip, on Qantas domestic services only, to the nearest capital city in Australia once a year, on a calendar year basis.

Tropical Leave travel is available for all employees based at locations north of the Tropic of Capricorn, as at 30 April 1995.

This trip is NOT available to employees appointed to these locations after 1 May 1995.

Conditions

The High Priority Trip category applies to Tropical Leave travel (ie: 42Y)
Space available listing for Economy onload (E class) and space available upgrade to Business applies on a space available basis.
Trips cannot be accumulated.
Employee, spouse/domestic partner and children under 21 years of age are eligible to travel on this trip. The ‘Accompanied Rule’ applies
An employee’s group A ‘Travel Companion’ is NOT permitted to travel on the Tropical Leave trip.
Eligibility rules for Tropical Leave differ from staff travel eligibility:
ie: when both partners employees – the spouse/domestic partner is eligible to accompany the employee on the Tropical Leave trip.
Darwin/Gove based employees are limited to travel to/from Adelaide or Brisbane on direct services.
Alice Springs based employees are limited to travel to/from Adelaide or Sydney on direct services.
North Queensland based employees are limited to travel to/from Brisbane on direct services.