Understanding Our Refund Policy

We want you to be happy with your purchase. Here’s what you need to know about refunds:

• Eligibility: Refunds are available for items returned within 30 days of delivery, provided the items are unused, in original condition, and in their original packaging. Custom or personalized items may not be eligible for a refund.
• How to Request a Refund: Contact our customer service team with your order number and reason for the refund. We will provide instructions on how to return the item.
• Refund Process: Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days.
• Shipping Costs: Original shipping fees are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.
• Non-Refundable Items: Gift cards, downloadable products, and certain sale items may not be refundable. Please check product details before purchase.
• Exchanges: If you prefer an exchange instead of a refund, please let us know and we will assist you with the process.

Our goal is to make returns and refunds smooth and hassle-free. If you have any questions, don’t hesitate to reach out.